The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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By: HPE     Published Date: Jun 06, 2016
This whitepaper illustrates the benefits of consolidations and how consolidations solutions should be designed for MIdMarket companies.
Tags : technology, technology infrastructure, technology solutions, mid-market solutions, consolidation solution, consolidation benefits, it solutions, itil
By: Sungard Availability Services     Published Date: Apr 18, 2016
Is Hybrid IT really benefiting enterprises? Many are working through challenges while also receiving results.
Tags : hybrid it, enterprises, technology, cloud, cloud computing, hybrid, itil
     Sungard Availability Services
By: Sungard Availability Services     Published Date: Apr 18, 2016
This infographic illustrates the split personality of Hybrid IT.
Tags : hybrid it, enterprises, technology, cloud, cloud computing, hybrid, benefits of hybrid it, itil
     Sungard Availability Services
By: Cisco     Published Date: Sep 16, 2015
Smart technologies are a force multiplier for public safety agencies.
Tags : public safety, data, cloud, communication, ioe, application integration, business intelligence, itil, project management
By: Cisco     Published Date: Sep 15, 2015
Read Pay Attention IT: A New Convergence Is Afoot to learn about the necessary steps you need to take now for your organization to best benefit from the Internet of Everything. Take this opportunity to ensure that your team’s continued mission of IT in government is successful.
Tags : convergence, iot, government, itil, productivity, service management
By: Cisco     Published Date: Sep 15, 2015
Offices aren’t productivity factories anymore—they’re collaboration centers where individuals and groups can develop their best ideas. That means building out an office takes a whole new approach, and it isn’t just about using aesthetics and shiny toys to attract top talent (although that is part of it). Successful offices are functional tools that bring technology and people together so they can do their best work. Cisco® Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Bring Cisco Collaboration to your workplace and create a workplace that works.
Tags : collaboration, workplace, innovation, byod, convergence, employee performance, itil, productivity, project management
By: Cisco     Published Date: Aug 28, 2015
A growing number of enterprises are adopting both private and public cloud computing models. While virtualization, cloud, mobility, data analytics, and the Internet of Things (IoT) are providing tremendous opportunities for businesses, they are also creating new challenges for IT departments.
Tags : cloud, hybrid, iot, public cloud, application integration, itil, data warehousing, cloud computing
By: Qlik     Published Date: Aug 12, 2015
This white paper reveals how IT organisations need to innovate due to the new technology demands.
Tags : it trends, it innovation, technology in the workplace, itil
By: IBM     Published Date: Jul 31, 2015
Optimize the process of investigating and gathering evidence.
Tags : data, security, threats, protection, business continuity, compliance, hacker detection, intrusion detection, itil
By: Cherwell Software     Published Date: Jul 14, 2015
Watch these informative videos to learn what parts of ITIL best suit your organization.
Tags : knowledge management, best practices, business integration, business management, itil, productivity
     Cherwell Software
By: Cherwell Software     Published Date: Jun 29, 2015
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
Tags : service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement, best practices, information management, itil, productivity, project management, service management
     Cherwell Software
By: dynatrace     Published Date: Jun 16, 2015
The top performing organizations know that they must adopt a continuous and collaborative IT delivery model to meet the ever-increasing market demands for more features, faster.
Tags : dev, employee performance, itil, productivity, project management
By: Cisco     Published Date: Jun 10, 2015
IT organizations are focusing on supporting growth, boosting revenue, advancing innovation, and delivering new customer experiences. Their mission is no longer about managing and troubleshooting technology. It’s about transforming business processes and driving new business outcomes.
Tags : converge, infrastructure, servers, networking, virtualization, cio, management, employee performance, itil, productivity, project management
By: ServiceNow     Published Date: Mar 26, 2014
Learn how creating a great service catalog can help alleviate the pressure of demonstrating the value of IT to the business and why many consider it to be fundamental to any IT improvement initiative.
Tags : service catalog, visibility, it value, compliance, service management, records management, itil, project management
By: Adobe     Published Date: Nov 25, 2013
Without document classification in play, it's impossible to know what to protect. The mobile ecosystem makes workers infinitely more productive, which is one reason that it won’t go away. This white paper explores the question: How can IT govern and protect content in such ad hoc and semi-structured environments? Please download whitepaper to learn more.
Tags : document, document classification, document security, mobile, mobile workforce, cloud-based, mobile, mobile ecosystem, it governance, semi-structured environments, sensitive documents, corporate liabilities, enterprise, enterprise solutions, networking, security, wireless, storage area networks, storage management, application integration
By: BMC Software     Published Date: Oct 21, 2013
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise’s internal systems.
Tags : bmc, bmc software, itsm, service mangement, it management, itil, cloud, cloud service, application integration, best practices, service management, cloud computing
     BMC Software
By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
Tags : bmc software, bmc, it management, service management, itsm, itil, knowledge management, social media, internet library, service desk, project management
     BMC Software
By: DataVail     Published Date: Jan 08, 2013
In this whitepaper, you will learn about three essential things to consider when evaluating and selecting an outsourcing partner for database administration.
Tags : database, administration, outsourcing, dba, database administration, infrastructure, itil
By: hybris software     Published Date: Aug 01, 2012
Industry leaders are engaging in multichannel integration for some very good reasons. More effective cross-channel strategies lead to more satisfied consumers as well as more efficient, more profitable retail operations. In fact, as the survey indicates, consumers expect integrated multichannel experience from their favorite brands.
Tags : multichannel, retailing, multichannel retailing, technology considerations, hybris, pos, point of sale, print, mobile, call center, social media, website, integrated multichannel experience, cross-channel strategies, synergy, buy online, immediacy, convenience, cost savings, aisle kiosks
     hybris software
By: Absolute Software     Published Date: Feb 14, 2012
Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.
Tags : school, education, budget, diversity, managing diversity, auditing, enterprise resource planning, it spending, project management, business intelligence, itil, productivity
     Absolute Software
By: BMC     Published Date: Jan 09, 2012
Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.
Tags : lifecycle, bmc, cloud, cio, cto, hardware, operations, business operations, productivity, itil, project management, service management
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