Customer Service

Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
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By: Elementum     Published Date: Sep 03, 2018
Learn more about what’s slowing your operations, the cost of inaction, and how you can start driving availability to meet the speed of customer expectations.
Tags : elementum, supply chain, sales, customer experience, product availability, business activity monitoring, business management, customer satisfaction, customer service, ebusiness, product lifecycle management, sales automation, supply chain management, customer experience management, information management, project management
     Elementum
By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
Tags : customer service, best practices, efficiency, profit, business management, business intelligence
     Esker
By: Attivio     Published Date: Apr 07, 2010
The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.
Tags : attivio, unified information access, voc, voice of the customer, customer service, crm, customer interaction service, customer relationship management, customer satisfaction, customer experience management, information management
     Attivio
By: Nuance Communications     Published Date: Mar 16, 2010
The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.
Tags : nuance, retail banking, fraud, identify, contact, theft, outbound, access control, authentication, business continuity, identity management, web service security, customer interaction service, customer relationship management, customer satisfaction, customer service, ebusiness
     Nuance Communications
By: LogMeIn     Published Date: May 18, 2018
In partnership with Forrester Consulting, Bold360 surveyed 468 businesses across industries with the goal of defining a Customer Engagement maturity model that can serve as a blueprint for those organizations considering how to evolve.
Tags : logmein, bold360ai, customer engagement, customer service, business outcomes, customer satisfaction, ebusiness, sales automation, business intelligence, customer experience management, information management
     LogMeIn
By: LogMeIn     Published Date: Mar 01, 2018
When you decide the time is right for your brand to join the bot revolution, you’ll know exactly which elements will help create a bot that your users will love to engage with.
Tags : logmein, boldchat, chatbot, user experience, customer experience, customer service, consumer data, customer interaction service, customer satisfaction, ebusiness, marketing automation, sales automation, data integration, customer experience management, information management, service management
     LogMeIn
By: MaritzCX     Published Date: Feb 02, 2018
This e-book presents results alongside an argument that action/behavior metrics are the best measures to help companies drive real action and lasting change. By downloading this eBook, you give MaritzCX and its partners permission to contact you for marketing and promotional purposes.
Tags : martizcx, customer service, customer intelligence, monitoring, best practices, business activity monitoring, call center management, customer interaction service, customer satisfaction, ebusiness, marketing automation, collaborative commerce, customer experience management, information management
     MaritzCX
By: ThousandEyes     Published Date: Jan 14, 2018
Steve Loyd, VP of Engineering Ops, uses ThousandEyes to gain visibility in application health and Internet service provider (ISP) performance.
Tags : thousandeyes, network performance, network intelligence, network performance management, application performance management, customer service, ebusiness, web service management
     ThousandEyes
By: ThousandEyes     Published Date: Jan 14, 2018
Global design and engineering firm Atkins uses ThousandEyes to implement a 'cloud first' strategy, monitoring Office 365 user experience and performance from offices around the world.
Tags : thousandeyes, isp, office 365, cloud applications, cloud computing, network performance, monitoring, network performance management, quality of service, application performance management, customer service, ebusiness, microsoft exchange, windows, collaborative commerce, service management
     ThousandEyes
By: ThousandEyes     Published Date: Jan 14, 2018
ThousandEyes monitors and solves application delivery problems throughout the Internet due to data center outages, ISP performance, CDN caching and DNS availability.
Tags : thousandeyes, application delivery, isp performance, network performance, network monitoring, monitoring, network performance management, application integration, application performance management, customer satisfaction, customer service, ebusiness, web service management, service management
     ThousandEyes
By: Coupa Software Inc.     Published Date: May 30, 2017
Whether you’re looking to make your first eProcurement purchase or expanding technology usage across the full range of spend management process, the Forrester Wave: eProcurement Report identifies leading eProcurement solutions.
Tags : coupa, eprocurement, ecommerce, finance management, epayment, web service security, customer interaction service, customer service, ebusiness, customer experience management, spend management, financial management
     Coupa Software Inc.
By: UPS     Published Date: May 22, 2017
Learn how improved visibility, new tools, new monitoring capabilities and appropriate packaging can help drive down costs for shippers.
Tags : ups, shipping, cold chain, 3pls, collaboration, packaging, best practices, customer satisfaction, customer service, supply chain management, collaborative commerce
     UPS
By: FICO     Published Date: May 11, 2017
Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services. With this comes the potential to draw new waves of regulatory oversight, further complicating the picture.
Tags : customer experience, customer management, telecom, customers, customer interaction service, customer relationship management, customer satisfaction, customer service
     FICO
By: FICO     Published Date: May 11, 2017
A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.
Tags : customer experience, credit, credit policies, customer interaction service, customer relationship management, customer satisfaction, customer service, risk management
     FICO
By: FICO     Published Date: May 11, 2017
Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on your success.
Tags : customer experience, analytics, risk management, customer interaction service, customer relationship management, customer satisfaction, customer service
     FICO
By: FICO     Published Date: May 11, 2017
In saturated, contested telecom markets, credit origination has become a strategically important capability in acquiring and retaining the right mix of customers. Being quick and adept at making enormously complex decisions — involving product bundle eligibility and pricing, deposits, credit limits, device financing rates and terms — has far-reaching effects beyond market share and current revenue.
Tags : customer experience, customer experience, customer engagement, consumer credit, credit, customer interaction service, customer satisfaction, customer service
     FICO
By: FICO     Published Date: May 11, 2017
Today it's easy for customers to leave, and they have fewer reasons to stay. In saturated telecom markets, competitors offer similarly high levels of coverage and service. Years of price-based competition have left little room for differentiation and margins are stretched thin.
Tags : customer management, finance, finance management, risk, customer relationship management, customer satisfaction, customer service
     FICO
By: WNS     Published Date: Apr 06, 2017
The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.
Tags : insurance industry, wns, benefits of wns, customer interaction service, customer relationship management, customer satisfaction, customer service
     WNS
By: WNS     Published Date: Apr 06, 2017
In the recent past, a New York City court convicted 13 people including six medical professionals who had, over several years, milked auto insurance companies of millions in fraudulent claims.
Tags : insurance, auto insurance, wns, benefits of wns, security management, security policies, customer satisfaction, customer service
     WNS
By: WNS     Published Date: Apr 05, 2017
The client – a leading multi-line insurance provider working across life, general and health verticals – was looking for innovative solutions to adapt to the dynamic operational landscape. The focus was on combining high levels of operational expertise, tight financial discipline and technological excellence to deliver stronger balance sheets.
Tags : wns, wns solutions, customer experience, client service, customer relationship management, customer satisfaction, customer service
     WNS
By: WNS     Published Date: Apr 05, 2017
Our client is one of UK’s largest provider of health insurance and one of the largest insurers in the world. Their health insurance products range from private medical insurance to income protection covering more than 750,000 lives.
Tags : health insurance industry, wns, benefits of wns, customer relationship management, customer satisfaction, customer service
     WNS
By: Inc.     Published Date: Feb 20, 2017
Learn from five inspiring entrepreneurs as they share their experiences growing their companies. From selling coffee to coding to world travel, they blazed different paths. Now they offer real-world, everyday advice that can make a difference.
Tags : salesforce, small business, customer service, business growth, customer data, best practices, small business networks, business management, customer relationship management, ebusiness, contact management, customer experience management, information management, records management
     Inc.
By: Microsoft     Published Date: Jan 10, 2017
Field service management teams want to keep costs down, while improving their customer service relationships. Learn how Microsoft makes it happen.
Tags : microsoft, internet of things, iot, field service management, mobile workers, customer service, mobile solutions, big data, customer data, customer interaction service, customer satisfaction, microsoft exchange, windows, customer experience management, records management
     Microsoft
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