Enterprise Applications Enterprise Application software performs business functions such as accounting, production scheduling, customer information tracking, bank account maintenance, and the like. It is almost always hosted on servers, and is used by multiple employees of the same organization. Major subcategories include ERP, CRM, and SCM. Sub-Categories: Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, Incentive Compensation, International Computing, IP Faxing, IT Spending, Manufacturing Execution Systems, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Spend Management, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Over IP, Voice Recognition, Workforce Management
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In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.
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Read how to improve cross-selling and up-selling, claims efficiency and market opportunities from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.
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With advances in contact center automation, businesses are finding they can extend the same automation to service processes and touch-points throughout their organization.
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Read this whitepaper to learn why the human perspective is vital to BPA success.
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ocial media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in.
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Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
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Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.
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For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.
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Integrating social media for customer care isn't really the question for businesses anymore.
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Read what makes the Interaction Center Platform a true-all-in-one solution for the contact center, the enterprise and the cloud, from Interactive Intelligence president and CEO Don Brown, and Tim Passios, senior director, Solutions Marketing.
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It should come as no surprise that eliminating end user and application downtime, through the use of availability and disaster recovery technologies, comes in at the very top of many IT agendas. Find out more. Download now
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Download the white paper to find out more about next-gen IT solutions - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before!
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This report sponsored by HP + Intel outlines a strategy for getting the benefits of the cloud quickly. Learn about the solutions that can help you save time, improve storage efficiency and maintain a secure, available environment.
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Download this complimentary report and learn about the overwhelming number of business managers using an application or service that is not sanctioned by IT.
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By: PC Mall
Published Date: Feb 04, 2012
SMBs are making virtualization one of the hottest trends in IT. The reasons? Virtualization reduces the cost and complexity of technology, frees up time to make their businesses more responsive and improves their ability to rebound from disasters.
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By: PC Mall
Published Date: Feb 04, 2012
Take a look at this guide to learn how you can get started quickly with VMware to create a more robust, highly available infrastructure at a low cost that's simple to deploy and manage.
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By: PC Mall
Published Date: Feb 04, 2012
Learn how VMware virtualization solutions can help you address disasters quickly and easily. This white paper takes an in-depth look at some of the key features of virtualization that help defend your IT environment against disaster.
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By: PC Mall
Published Date: Feb 04, 2012
The VMware SMB Survey is designed to help small and midsize businesses (SMBs) understand the benefits their peers are achieving with virtualization.
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By: Oracle
Published Date: Feb 03, 2012
Customers that wish to incorporate the power of the Oracle Live Help On Demand solution into their corporate Facebook pages are typically looking to do more than just place a static live chat or click-to-call button.
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By: Oracle
Published Date: Feb 03, 2012
This online study polled e-business executives at 60 midsize companies ranging from retailers and consumer product manufacturers to telecommunications and technology providers.
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By: Oracle
Published Date: Feb 03, 2012
This online study, conducted by an independent service, polled 1,054 U.S. consumers of ages 18 years and older.
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By: Oracle
Published Date: Feb 03, 2012
This white paper details a commerce-anywhere approach that encourages businesses to extend their concept of the research and purchase process beyond individual transactions.
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By: Oracle
Published Date: Feb 03, 2012
The time has come to focus "aggressively on e-commerce technology, particularly on multichannel and personalization technologies." To fight this battle effectively, e-sellers must give customers reasons to choose them over their competitors.
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By: Oracle
Published Date: Feb 03, 2012
This white paper offers 10 considerations to help guide the selection criteria for your next e- commerce platform-which should be the last e-commerce platform you ever need to buy.
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By: Oracle
Published Date: Feb 03, 2012
Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites - This white paper discusses a range of site implementation options and recommending best practices.
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