Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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By: Internap     Published Date: Sep 19, 2011
Is your IT Infrastructure reaching its limits? Read this eBook today to learn how leading enterprises have leveraged Internap's services to gain a competitive edge.
Tags : internap, connectivity solution, colocation, infrastructure, application integration, data quality, web service management, service management
     Internap
By: YouSendIt     Published Date: Sep 08, 2011
This helps to answer the critical question about what are the best opportunities for IT to deliver short- and long-term business value without diverting limited resources from IT's front-line goals of keeping business running.
Tags : yousendit, it leaders, dortch, business value, front-line goals, growth strategy, collaborative application, web services, data protection, web service management, project management, service management
     YouSendIt
By: Citrix Systems     Published Date: Sep 08, 2011
Free guide to show you how to reduce infrastructure costs and total cost of ownership (TCO) while increasing security, user productivity and business agility.
Tags : citrix, netscaler, it goals, infastructure, tco, total cost of ownership, virtualization, cloud computing, load balancer, application delivery, data center infrastructure, ssl, adc, application delivery controller, project management, service management
     Citrix Systems
By: Citrix Systems     Published Date: Sep 08, 2011
Get flexible app delivery capacity in your datacenter that easily scales as demand grows. Free "Pay-As-You-Grow" guide from Citrix shows you how.
Tags : citrix, pay-as-you-grow, network elasticity, netscaler, new applications, delivery capacity, licensing, elasticity, load balancer, application delivery, data center infrastructure, ssl, adc, application delivery controller, authentication, productivity, project management, software compliance, service management
     Citrix Systems
By: ScriptLogic     Published Date: Aug 23, 2011
Free Whitepaper | The Definitive Guide to Logon Script Replacement
Tags : scriptlogic, desktop management, desktop configuration, dial, vpn, gpo, group policy objects, granular targeting criteria, ip networks, local area networking, service management
     ScriptLogic
By: Avocent     Published Date: Aug 22, 2011
This whitepaper discusses how enterprises can take steps to optimize their data center infrastructures before experimenting with cloud computing.
Tags : avocent, data center infrastructure, cloud computing, power management, infrastructure, network architecture, quality of service, service oriented architecture, service management, power and cooling, data center design and management
     Avocent
By: Avocent     Published Date: Aug 22, 2011
Enterprise Management Associates® (EMAT) analysts explore a pragmatic view of data center management in order to deliver the best practices in real-world data centers for over-arching management solutions.
Tags : avocent, data center manangement control, centralized data center manageability, ema™, enterprise management associates ®, effective it managementm, interoperability, availability, kpis, infrastructure, monitoring, test and measurement, best practices, service management, cloud computing, data center design and management
     Avocent
By: ScriptLogic     Published Date: Aug 18, 2011
One of the biggest complexities in desktop management is the fact that no organization has a single desktop configuration and need. There should and there is a better way. Download this whitepaper to find out more.
Tags : scriptlogic, desktop management, desktop configuration, dial, vpn, gpo, group policy objects, granular targeting criteria, ip networks, local area networking, service management
     ScriptLogic
By: Central Desktop     Published Date: Aug 05, 2011
Central Desktop is the ideal collaboration software for technology companies looking for a secure, powerful solution that will reduce costs, enhance team collaboration and improve project management. It helps IT directors and teams keep documentation up-to-date, share files, manage versions, and keep internal business units from using unapproved, non secure services for sharing documents online and internally. >>>Register to learn more
Tags : social collaboration, online collaboration, collaboration software, team collaboration, sharepoint alternative, project collaboration, online team collaboration, online project management, it collaboration, it project management, microsoft sharepoint, internet security, network security appliance, security management, single sign on, analytical applications, business intelligence, configuration management, data integration, collaboration
     Central Desktop
By: CA Technologies     Published Date: Jul 06, 2011
The concept of cloud computing implies that the cloud computing platform is "mist" - ethereal and simple. In reality, it requires a complex infrastructure and sophisticated processes to make the illusion a reality
Tags : cloud-computing. ca, cloud, private-cloud, cloud computing, white paper, whitepaper, whitepapers, white papers, public cloud, technology white paper, analyst report, private cloud, service catalogue., enterprise software, service management
     CA Technologies
By: CA Technologies     Published Date: Jul 06, 2011
Written by Malcolm Fry, this whitepaper is based on the service life cycle approach to service management and it provides a great foundation to organisations who want to reduce risk and gain maximum benefit from cloud computing.
Tags : ca. service management, it service management, cloud-computing, cloud, servicedesk, itsm, private-cloud, cloud computing, white paper, whitepaper, whitepapers, white papers, public cloud, technology white paper, analyst report., enterprise software, service management
     CA Technologies
By: ISOdx Solutions     Published Date: Feb 24, 2011
Customer support performance has declined in tandem with increase of technology complexity. Incidents are harder to solve, customer downtime has escalated ??customer success is impacted and the bottom line is stressed. Suppor
Tags : automated diagnostics, service management
     ISOdx Solutions
By: Kingston     Published Date: Feb 15, 2011
Learn how to balance the positive and negative effects of memory utilization in virtual infrastructures to better handle system workload and priority--while improving server utilization
Tags : virtualization, memory overcommitment, memory performance, memory reclamation, vmware, memory utilization, consolidation ratios, server memory, server utilization, memory ballooning, vmkernal swapping, capacity planning, vmware esx 4.0, active directory, bandwidth management, convergence, distributed computing, ethernet networking, fibre channel, gigabit networking
     Kingston
By: MKAdvantage     Published Date: Feb 03, 2011
This paper describes some best practices around how to gather requirements for an upcoming ITSM project
Tags : itsm assessment, itsm requirements, itsm planning, monitoring and management, itil, service management
     MKAdvantage
By: N-able     Published Date: Nov 23, 2010
IT Service Delivery: From Basic Automation through to Managed Services
Tags : it automation, network monitoring, remote desktop, network management, msp, managed services software, productivity, service management, desktop management
     N-able
By: Ayehu eyeShare     Published Date: Oct 06, 2010
Simplifying Problem Resolution with Cutting-Edge IT Technology
Tags : it automation, it process automation, runbook automation, problem resolution, it operations automation, incident managament, itil, mttr, service management
     Ayehu eyeShare
By: Axios Systems     Published Date: Sep 16, 2010
Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.
Tags : itil whitepaper, choosing itil tools, itil toolsets, it service catalog, itsm tool upgrade, service management systems, business management, itil, project management, service management
     Axios Systems
By: Aternity     Published Date: Aug 20, 2010
View an on-demand webinar on "Improve End User Experience With Proactive Application Performance Management" and download Aberdeen's latest research on Application Performance Management.
Tags : application performance management, desktop virtualization, end user experience, employee performance, itil, productivity, project management, software compliance, sarbanes oxley compliance, service management, desktop management
     Aternity
By: IBM     Published Date: Sep 02, 2009
The real question is how to properly value the products and make the decisions that will deliver the most value to the business.
Tags : product portfolio trade-offs, focal point, ibm, webcast, strategic decisions, tough times, tough choices, business roi, product lifecycle, telelogic focal point, business process management, customer satisfaction, productivity, project management, service management
     IBM
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