Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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By: LogMeIn     Published Date: Dec 03, 2012
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
Tags : logmein, support tool, remote support tool, help desk support, support, it help, it support, remote network management, it spending, project management, service management
     LogMeIn
By: Riverbed     Published Date: Oct 12, 2012
As your business needs become more dynamic, monitoring systems will be key to understanding how applications fulfill business needs and your ability to provide governance will determine the success level of your entire enterprise.
Tags : service management, application visibility
     Riverbed
By: IBM     Published Date: Aug 08, 2012
While economic recovery is clearly in process, your capital and operational budgets are still extremely tight. At the same time, your maintenance organization is being pressured to take a stance of zero tolerance toward safety incidents while reducing maintenance costs and minimizing asset downtime. Read this in-depth Aberdeen Group report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactively managing these challenges. You'll learn these techniques for optimizing maintenance and operations-and more: creating a culture of collaboration among teams across your enterprise; empowering decision makers with appropriate, highly accurate metrics; and leveraging predictive management and analytics to manage assets throughout their life cycle.
Tags : ibm, technology, software, asset performance management, economic recovery, operational budgets, capital, asset management, maintenance cost, storage management, business management, analytical applications, information management, software compliance, service management
     IBM
By: hybris software     Published Date: Aug 01, 2012
It's true that deploying B2B e-commerce platform involves many unique requirements not commonly found in B2C operations, such as incorporating a complex product port-folio, multiple distribution channels, and integrating with third party systems And yet, it's possible to complete an initial out-of-the-box B2B implementation within three months, if all the right critical path steps are followed. Additional features and functionality can be added after the initial launch, provided that the chosen out-of-the-box platform is designed to be used over the long run.
Tags : information technology, finance, analytics, maerchandising, product management, marketing, mapping, requirements gathering, design, construction, deployment, e-commerce, b2b, on premise, on demand, agility of solution, systems integration, speed, branding, business intelligence
     hybris software
By: Success Factors     Published Date: Jul 27, 2012
When it comes to evaluating software investment decisions, such as on- premise vs. cloud-based solutions, many factors must be considered. In particular, pay attention to four key areas: support for business strategy, operations, security, and cost.
Tags : success factors, sap, cio goals, cloud solutions, cloud applications, cloud application vendors, cio cloud goals, employee central, strategic agility, user adoption, improved security, time to value, on-premise vs. cloud, evaluating software investments, security management, business management, data integration, service management
     Success Factors
By: Aternity     Published Date: Jul 20, 2012
Read in only 5 pages about how Global 2000 organizations are monitoring end user behavior in physical and virtual desktop environments with Aternity's Frontline Performance Intelligence Platform. Monitor the Cloud, drive SLAs, Citrix/VDI monitoring, and much more.
Tags : technology, help desk, management, it management, customer relationship management, project management, service management
     Aternity
By: SAP     Published Date: Jul 17, 2012
Our Business Model is uniquely focused on generating business value, while our innovative service offerings help you put new ideas to work quickly. We use our knowledge and experience to deliver value and help your business run better to give you direct access to the experts and problem solvers that are best equipped to meet your needs by providing a comprehensive approach to quality improvement and risk reduction.
Tags : sap, services, value, innovation, business model, mobile computing, it service management, infrastructure management, project management, mobile data systems, database development, software outsourcing, service management
     SAP
By: IBM     Published Date: Jul 13, 2012
Business continuity planning and IT security management are increasingly becoming a critical part of enterprise-wide risk management and business resilience frameworks. But this has introduced new challenges and opportunities. This report explores how the shift towards more holistic risk management is affecting the day-to-day work for business continuity planners, IT risk managers and security executives.
Tags : ibm, technology, risk management, professionals, business, security management, emerging threats, productivity, project management, service management, data center design and management
     IBM
By: IBM     Published Date: Jul 13, 2012
This white paper provides an overview of how IT organizations can optimize across the entire life cycle of their data centers and build a strong foundation for future IT operations.
Tags : ibm, technology, datacenter, organization, white paper, optimization, cio, productivity, project management, service management
     IBM
By: IBM     Published Date: Jul 13, 2012
Supporting a dynamic business and resilient IT environment requires effective management of your server infrastructure and network devices. Read this white paper to learn the challenges and solutions for effective management of your server infrastructures and network devices.
Tags : ibm, technology, management, infrastructure, white paper, software, business, server, productivity, service management
     IBM
By: ITinvolve     Published Date: Jun 01, 2012
ITinvolve transforms and simplifies the way IT is managing changes in the data center. This powerful new change management tool, delivered as a cloud service, empowers IT to understand the impact of changes before - not after- changes are implemented.
Tags : compliance, audit, information technology operations, it operations, pci, best practices, software compliance, service management
     ITinvolve
By: IBM     Published Date: Apr 18, 2012
The term virtualization refers to the creation of virtual machines, virtual networks, and virtual disks (logical images of physical resources) that can execute work and then be returned to a shared resource pool. Cloud computing makes use of virtualization but cloud computing also focuses on allowing computing to be delivered as a service.
Tags : ibm, technology, powervm, vmware, virtualization, intel platform, service management, cloud capacity, capacity planning, cloud management, technology platform, data quality, desktop management
     IBM
By: IBM     Published Date: Apr 18, 2012
IBM Tivoli Netcool/OMNIbus is a "manager of managers" designed to collect and correlate events and provide a holistic "single pane of glass" view into the health and performance of the entire business IT and network infrastructure, with its increasingly instrumented devices.
Tags : ibm, technology, powervm, vmware, virtualization, intel platform, technology platform, application integration, analytical applications, software compliance, service management
     IBM
By: IBM     Published Date: Apr 18, 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence of the initiative is a re-thinking of how IT delivers value to the organization it serves, and a re-framing of all IT contributions around the concept of services.
Tags : ibm, technology, powervm, vmware, virtualization, intel platform, technology platform, application integration, analytical applications, service management, desktop management
     IBM
By: F5 Networks Inc     Published Date: Apr 17, 2012
Learn how to unburden your VDI infrastructure and gain added security, network performance improvements and optimizations, while improving the architecture for non-VDI application specific systems.
Tags : virtual desktop, virtual desktop infrastructure, vdi, vdi impact on the network, vdi performance, vdi security, vdi management, vmware view, citrix, microsoft vdi, application security, application integration, application performance management, data quality, service management
     F5 Networks Inc
By: nimsoft     Published Date: Apr 10, 2012
Without effective monitoring of your virtual environments, the benefits you gain from virtualization are offset by the costs and complexity of using several tools to track and monitor the performance of your environments. Explore the new monitoring challenges that virtualization presents, and learn how you can address them with best practices.
Tags : nimsoft, technology, it management, service, application, analytics, technology management, best practices, monitoring, network management, network performance, service management
     nimsoft
By: nimsoft     Published Date: Apr 10, 2012
Read this white paper and get proven strategies and approaches for getting all three right. Based on the lessons of veteran service provider executives, this paper offers specific guidelines service providers can implement to boost their chances for success.
Tags : nimsoft, technology, it management, service, application, analytics, business, server, technology management, network performance, web service management, software compliance, service management
     nimsoft
By: nimsoft     Published Date: Apr 10, 2012
According to Forrester Research, "end-user experience has to be the benchmark for enterprise application performance*," which of course makes perfect sense, given that enterprises are spending billions of dollars to enable productivity and automation gains as specifically directed by end-users. Read to find out more.
Tags : nimsoft, end user, technology, it management, service, application, analytics, technology management, application integration, analytical applications, project management, service management
     nimsoft
By: nimsoft     Published Date: Apr 10, 2012
The ITMaaS segment is a part of the broader SaaS world. However, the adoption drivers and emerging market characteristics of the segment mimic those of IaaS and PaaS to a greater degree than the enterprise SaaS market.
Tags : nimsoft, technology, it management, service, application, analytics, technology management, application integration, project management, software compliance, service management, desktop management
     nimsoft
By: HP and Intel® Xeon® processors     Published Date: Mar 22, 2012
Read this white paper to separate the technology and business potential from the marketing fluff. Get answers to your most pressing cloud questions and better understand when and where the cloud makes the most sense for your organization.
Tags : cloud, utility storage, foundation, cloud, enviornment, 3par, virtual, virtualization, application integration, business integration, business intelligence, project management, content delivery, content integration, service management
     HP and Intel® Xeon® processors
By: HP and Intel® Xeon® processors     Published Date: Mar 22, 2012
Thanks to the emergence of cloud computing, IT environments must now be a broker of IT services across the enterprise. But how do you achieve the right IT balance for delivering cloud services? Read this white paper to find out.
Tags : cloud, utility storage, foundation, cloud, enviornment, 3par, virtual, virtualization, best practices, it spending, project management, return on investment, voice over ip, collaboration, content delivery, content integration, service management
     HP and Intel® Xeon® processors
By: Silver-Peak     Published Date: Mar 21, 2012
Why do industry analysts agree Silver Peak is the WAN Optimization vendor of choice for offsite data replication? It starts with a unique, next generation architecture. Conceived from the ground up to optimize all IP applications, regardless of transport protocol or application version.
Tags : data center, data replication, disaster recovery, silver peak, technology, data integration, data protection, data quality, software compliance, service management
     Silver-Peak
By: HP and Intel® Xeon® processors     Published Date: Mar 21, 2012
Read this white paper to learn how bursting can bring your business users and IT back into strategic alignment, as you jointly exploit new business opportunities enabled by private, public, and hybrid clouds.
Tags : cloud, utility storage, foundation, cloud, enviornment, 3par, virtual, virtualization, application performance management, server virtualization, collaborative commerce, contact management, content delivery, content management system, productivity, service management, spend management
     HP and Intel® Xeon® processors
By: LogLogic     Published Date: Mar 15, 2012
Garnering critical IT insight helps organizations and individuals make the right decisions to better serve customers, partners, regulatory bodies and internal employees and answer many important business challenges. This whitepaper describes LogLogic's philosophy and evolution of IT Data Management.
Tags : log management, siem, big data, storage, sem, pci compliance, it operations, data storage, data forensics, security intelligence, splunk, rsa envision, logrhythm, arcsight, compliance, hipaa, nitro security, q1 labs, security event management, syslog
     LogLogic
By: Texas Memory Systems     Published Date: Feb 25, 2012
In this final piece on server virtualization and SSD, Storage Switzerland discusses the power of performance, specifically, the dramatic impact that latent-free storage can make on the virtual environment. Read on to find out more!
Tags : desktop virtualization, architecture, design, zero-latency, retrieval, solid state storage, bandwidth, high bandwidth, flash controllers, applications, data warehousing, tbs, tb capacity, storage, ramsan, texas memory systems, high availability, performance, solid state, enterprise
     Texas Memory Systems
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