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By: AEC Systems Pty Ltd     Published Date: Aug 07, 2008
This report was commissioned by Asta Development, AEC Systems business partner for project management solutions. The study was conducted amongst consultancies from the business/management and human resources sectors. The research was conducted by an independent IQCS (Interviewer Quality Control Scheme) and MRQSA/BS 7911 (Market Research Quality Standards Association) accredited agency on behalf of Asta Development plc.
Tags : time management, productivity, consult, consultant, workforce, aec, aec systems, business intelligence, business management, business process management, enterprise resource planning, workforce management, spend management
     AEC Systems Pty Ltd
By: Here Technologies     Published Date: Dec 06, 2018
Advertisers have made great strides in understanding consumers’ digital journeys. But in order to truly map the steps of the consumer – including bridging the journeys between digital and physical worlds – you need advanced location-enabled intelligence. Find out how precise real-world geometry gives you the context you require to create personalized consumer experiences with the HERE and Location-Based Marketing Association (LBMA) white paper. HERE Technologies gives you the location context you need to make sense of your dynamic user data. Mapping consumer movements to real-world elements such as points of interest, retailers and their building shapes allows you to observe consumer journeys to within meters, and deliver more timely, accurate campaign messages.
Tags : location data, ad tech, location targeting
     Here Technologies
By: Zendesk     Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
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     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões de
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     Zendesk
By: ServiceNow     Published Date: Oct 22, 2018
Discover the lessons ServiceNow learned on their journey to building a business service–centric Services Reliability Team. Leveraging the combined power of ITSM & ITOM, they now deliver high performance & high-availability business services to all employees while proactively eliminating service outages.
Tags : itom, itsm, operations, business, servicenow
     ServiceNow
By: Lookout     Published Date: Mar 28, 2018
Mobile devices have rapidly become ground zero for a wide spectrum of risk that includes malicious targeted attacks on devices and network connections, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. Read the four mobile security insights CISOs must know to prepare for a strategic conversation with the CEO and board about reducing mobile risks and the business value associated with fast remediation of mobile security incidents.
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     Lookout
By: Virtela Communications, Inc.     Published Date: Nov 16, 2009
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
Tags : virtela, frost & sullivan, mpls networks, virtela's global service fabric, mpls network solution, cos, multi-protocol label switching, wide area network, cos mapping, network consolidation, network management, network performance management, network security, wide area networks
     Virtela Communications, Inc.
By: Veeam '18     Published Date: Dec 04, 2018
"The new EU General Data Protection Regulation (GDPR) is the most important change in data privacy regulation in 22 years and it will have a profound impact on every organization that relies on the storage and processing of personal data of EU citizens. Starting May 25, 2018, the penalties begin for noncompliance, with GDPR fines of up to 4% of annual global revenue or 20 million euros - whichever is greater. As this new regulation also impacts Veeam®, we wanted to share our insights on our road to compliancy. In a new executive brief, GDPR: 5 Lessons Learned, Veeam Compliance Experience Shared, we walk through these lessons and share how our software played a critical role within data management and protection strategies to ensure we remain compliant while delivering Availability for the Always On Enterprise™."
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     Veeam '18
By: E.ON     Published Date: Nov 21, 2018
Retail Week- in association with energy supplier E.OM- surveyed 50 senior level retailers in August 2018 that are responsible for sustainability activities at companies with an annual turnover of more than £50m. This whitepaper looks at the results of this survey and takes a closer look at environmentally friendly retailing. Download today to find out more.
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     E.ON
By: ASG Software Solutions     Published Date: Jun 08, 2008
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization, business activity monitoring, business process automation, business process management, application integration, analytical applications, configuration management, database development, web service management
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
Tags : asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo, side bar, application performance management, business integration, business intelligence, business management, business process automation, enterprise resource planning, enterprise software, workforce management
     ASG Software Solutions
By: Cylance     Published Date: Jul 02, 2018
Phoenix Children’s CISO, Daniel Shuler, and its IT security team are responsible for protecting 5,000 endpoints in the hospital and across more than 20 clinics in the region. Endpoints include physician and staff laptops and desktops, nursing stations, servers, Windows-based clinical devices, credit card payment processors, and point-of-sale terminals. These endpoints are used to store and/or process personal health information (PHI), and payment and credit card information. They must comply with HIPAA for PHI and voluntarily comply with the Payment Card Industry Data Security Standard (PCI-DSS) for credit card data. The IT security team’s existing industry-leading AV solution claimed to provide visibility into malicious activity aimed at the endpoints. It continuously reported all endpoints were safe, sound, and secure. This caused Daniel to be suspicious. He knew from experience that such low levels of endpoint malicious activity was highly unlikely. Read the full case study to learn about the results Cylance was able to deliver.
Tags : hospital, cyber, security, data
     Cylance
By: Cylance     Published Date: Jul 02, 2018
Fileless attacks surged in 2017, largely due to their ability to bypass traditional antivirus solutions. Last year was host to several fileless malware victories. OceanLotus Group infiltrated Asian corporations during Operation Cobalt Kitty, and conducted nearly six months of fileless operations before detection. Ransomware hall-of-famers Petya and WannaCry both implemented fileless techniques in their kill chains. Every major player in information security agrees that fileless attacks are difficult to stop, and the threats are growing worse. Abandoning files is a logical and tactical response to traditional AV solutions which have overcommitted to file-intensive and signature-based blacklists. What can security solutions offer when there are no infected files to detect? How will a blacklist stop an aggressor that only uses legitimate system resources? The security landscape is changing and the divide between traditional AV products and next-generation security solutions is growing wider by the day. Cylance® has built a reputation on security driven by artificial intelligence and provides a frontline defense against fileless malware. This document details how Cylance protects organizations.
Tags : malware, predictive, test, response
     Cylance
By: Cylance     Published Date: Aug 22, 2018
Even if one minute a day is lost to productivity drains because of PC horsepower allocation to security scans and remediation, the cost over a year across a medium-sized enterprise adds up quickly. A 10,000 employee operation would face over $10M in direct productivity losses alone. As an early trigger for expensive PC hardware refresh is an onslaught of help desk calls, many companies find that they can actually extend the hardware refresh cycle out another 12–24 months simply by employing a security solution that does not tax the PC as heavily. The indirect costs associated with brand reputation and opportunity losses add untold thousands of dollars per year as well. Further, some institutions under green initiatives monitor power consumption related to security measures favor solutions that use less energy. As such, forward-thinking enterprises are looking beyond the software license fees when evaluating security software alternatives.
Tags : system, resource, impact, testing, cylance
     Cylance
By: Extensis     Published Date: Jun 08, 2010
Metadata Management is the process of ensuring that all metadata associated with a digital asset is captured, organized, stored and made available for use by and within other applications. Metadata Management begins at the moment the digital asset is created by an application or captured by digital imaging.
Tags : metadata, management, extensis, digital asset management', business intelligence, configuration management
     Extensis
By: Tagman     Published Date: Mar 21, 2011
This white paper examines the true costs associated with the Tagging of websites to implement and track the performance of online marketing technologies such as web analytics, display ad serving and search marketing. This research was conducted by TagMan, a smart container tag with real-time attribution and web-page acceleration.
Tags : web analytics, tagging, real time attribution, web page acceleration, tagman
     Tagman
By: AuditBoard     Published Date: Nov 26, 2018
AuditBoard’s OpsAudit platform is the only-purpose built audit technology, built for auditors, by auditors. Whereas other solutions in the GRC market are a “mile wide and an inch deep,” AuditBoard’s OpsAudit encompasses and streamlines all of the nuances associated with carrying out a world-class internal audit department. AuditBoard’s ease of use allows for auditors to spend all of their time with their audit customers and on their audit work, without suffering through administrative tasks or technology problems.
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     AuditBoard
By: Megaplan IT     Published Date: Jul 16, 2012
An in-depth overview of techniques your company can employ to reduce the scope of your cardholder environment and lower costs associated with PCI DSS Compliance.
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     Megaplan IT
By: SAP     Published Date: Feb 03, 2017
To better understand the benefits, costs, and risks associated with implementation of SAP Business Objects Analytics solutions, Forrester interviewed four organizations with multiple years of experience using these analytics solutions from SAP across one or more of the following key analytics areas: planning, business intelligence, and predictive analytics. A composite, or representative, organization was developed to provide the conclusions of this cost and benefit analysis.
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     SAP
By: SAP     Published Date: Feb 03, 2017
To better understand the benefits, costs, and risks associated with implementation of SAP BusinessObjects Analytics solutions, Forrester interviewed four organizations with multiple years of experience using these analytics solutions from SAP across one or more of the following key analytics areas: planning, business intelligence, and predictive analytics. A composite, or representative, organization was developed to report cost and benefit findings
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     SAP
By: Dell EMC     Published Date: Aug 07, 2018
The media and entertainment industry was valued at $1.81 trillion in 2016, and is expected to reach $2.14 trillion by 2020. Activities within this industry have grown over the last couple of years, and now range from creating content for movies, TV and games, to delivering that content. This is increasingly performed via on-demand data networks rather than traditional over-the-air broadcasting, watched over high resolution displays that enhance the overall viewing experience of the user, and even the latter is being delivered from the same storage repositories. Media production is also now prevalent in areas not traditionally associated with this activity, such as training, museums, and education.
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     Dell EMC
By: Dell EMC     Published Date: Aug 23, 2018
“Benché gli strumenti di progettazione 3D siano disponibili da tempo, la consumerizzazione della realtà virtuale offre nuove opzioni di visualizzazione a un ritmo senza precedenti. La visualizzazione ha raggiunto livelli tali da permettere ai progettisti di produrre immagini fotorealistiche dei prodotti in ambienti naturali in modo più rapido e accurato, velocizzando il time-to-market e consentendo ai client di sperimentare autonomamente il prodotto, il tutto senza i costi associati alla realizzazione di prototipi e modelli. Questa guida offre una panoramica degli sviluppi più recenti della visualizzazione e presenta i nostri nuovi centri di eccellenza per la realtà virtuale di Limerick, Cork, Parigi, Francoforte, Dubai, Santa Clara e Austin, dove si potranno constatare concretamente i vantaggi.” Rahul Tikoo Executive Director e General Manager Dell Precision
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     Dell EMC
By: Cisco     Published Date: Dec 23, 2015
So what lessons can operators learn from the past experience with server virtualization? Beware of merely shifting costs from capital to operating expenditures. Be selective in virtualizing the right resources and functions driven by the business need, and not the technology lure.
Tags : cisco, virtualization, sdn, wan, cloud, networking, wireless, enterprise applications
     Cisco
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