social web

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By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
Tags : digital customer service, contact center, digital channel, ebook
     Genesys
By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
Tags : digital experience, ibm, software
     Group M_IBM Q1'18
By: StrongMail     Published Date: Jul 31, 2009
The rise of social media is intrinsically connected to email, which was itself the first social network. Email marketers must leverage this complementary channel to expand their reach beyond the email list, realizing the power of viral marketing in the social web.
Tags : strongmail, social media, email marketing, emarketing, roi, swyn, networks, social networking, twitter, youtube, rich media
     StrongMail
By: StrongMail     Published Date: Sep 08, 2010
With more than 500 million active users, Facebook can be an extremely effective channel for engaging customers around your brand. However, before you rush out to build a fan page, you need to first understand the best way to interact with them based on conversations about your brand that are already happening on the social web.
Tags : strongmail, email, facebook, channel, social networking
     StrongMail
By: OneUpWeb     Published Date: Nov 23, 2010
Does social media marketing really work? How do you separate fact from fiction as you navigate your way through the buzz about "going viral"? Amidst the chatter about Twitter, Facebook, FourSquare, Digg, Delicious, and Linked In-what will really get your business ahead? Tune in to find out as Oneupweb CEO Lisa Wehr and Social Media Director, Maureen Michaels team up to unveil the truth.
Tags : oneupweb, usability, driving sales, e-commerce, ecommerce, task, clickability, demographics, design, website design, social media, marketing plans, growth
     OneUpWeb
By: Cantaloupe     Published Date: Mar 30, 2010
Social media is all around us and has fundamentally changed the way many of us communicate--both personally and professionally. Video can make your social media better, and ultimately get more leads to your website. But how best to post, measure, and use to drive traffic to your website?
Tags : cantaloupe, online video, social media, communication, facebook, twitter, seo, engagement
     Cantaloupe
By: InsideView     Published Date: Aug 17, 2015
Whether you’re a marketer, a salesperson, or otherwise contributing to revenue growth, learning a few social selling techniques will help you fill your deal funnel with more–and better–leads. But it’s not as simple as creating a few tweets and browsing through LinkedIn. Put social media at the core of your lead-to-revenue process and get real tips you can use to grow revenue in our webinar, “5 Steps to Using Social Selling to Fill Your Funnel.” This short 30 minute webinar will show you how social selling will help you: Find the best targets Recognize “I’m ready to buy” signals Uncover relevant, real-time insights
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     InsideView
By: VMware     Published Date: Feb 24, 2017
As a cloud-based business services suite, Microsoft® Office 365™ provides organizations with access to web, mobile and desktop versions of traditional Office software tools, cloud storage space for enterprise file sharing, and hosted services for communication and social. By making these services available across desktop, mobile, and web platforms, Microsoft is experiencing increased adoption from both consumers and businesses while expanding the possibilities for anytime-anywhere collaboration.
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     VMware
By: Collaborative Consulting     Published Date: Dec 20, 2013
Social, Mobile, Analytics and Cloud (SMAC), have broad potential to provide huge business value, while simultaneously presenting potentially overwhelming challenges. The rapid technology changes supporting SMAC and the overall complexity involved demand a systematic approach to building out your SMAC capability.
Tags : collaborative consulting, creating opportunities, driving disruption, social, mobile, analytics, cloud, infrastructure, elastic computing capacity, cloud computing, social network, mobile web, wireless data networks, drive change, wireless, business analytics
     Collaborative Consulting
By: Bazaarvoice     Published Date: Aug 12, 2013
Thanks to social, consumers are more vocal than ever and their opinions are influencing the purchase decisions of consumers all across the web. Learn how to turn social data into strategic business advantage with nine guiding insights to improve your bottom line today.
Tags : product insights, consumer engagement, business intelligence, consumer insights
     Bazaarvoice
By: Bazaarvoice     Published Date: Aug 12, 2013
The FTC social disclosure rules apply to you – now. This webinar shows you how to do social right: Effectively. Ethically. Legally. These guidelines actually keep you out of trouble while building consumer trust along the way.
Tags : brand messaging, consumer engagement, social branding, ftc, federal trade commission
     Bazaarvoice
By: Reevoo     Published Date: Mar 29, 2012
Download our free SEO ebook for best practice advice to ensure your reviews drive traffic to your site.
Tags : marketing, social content, online marketing, seo, search engine optimization, web analytics, online business
     Reevoo
By: Reevoo     Published Date: Apr 17, 2012
Shopping has always been social - whether we're buying a camera, booking a holiday or renting a car. People buy from people and discuss their decisions. Today, social commercie is back in a big way. The travel industry has fully embraced the power of the crowd and it's hard to find a serious travel site that doesn't have some form of traveller reviews. In thisebook, you will learn about weaving social engagement into every step of the new booking journey to make it easy for people to book with you and share their great experience with others.
Tags : reevoo, travel, booking, social media, e-commerce, digital, online, websites
     Reevoo
By: Oracle Corp     Published Date: Sep 18, 2013
Confused about how to get started with social customer service or how to take it to the next level? Oracle can help you address the challenges of this rapidly evolving service channel - and help you deliver social customer service that delights your customers. Join our webcast featuring Aphrodite Brinsmead, senior analyst at Ovum, and learn her best practices for social customer service.
Tags : social media, customer service, customer experience management
     Oracle Corp
By: CA Technologies     Published Date: Aug 22, 2017
Today, 75% of Twitter traffic and 65% of Salesforce.com traffic comes through APIs. But APIs are not just for the social Web. According to ProgrammableWeb.com, the number of open APIs being offered publicly over the Internet now exceeds 2000—up from just 32 in 2005. Opening APIs up to outside developers enables many technology start-ups to become platforms, by fostering developer communities tied to their core data or application resources. This translates into new reach (think Twitter’s rapid growth), revenue (think Salesforce.com’s AppExchange) or end user retention (think Facebook).
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     CA Technologies
By: CA Technologies     Published Date: Aug 22, 2017
OAuth puts the user in control of delegating access to an API. This allows one service to integrate with another service on behalf of that user. The same social Web providers who popularized the pattern of exposing an API to enable third-party developers to enrich their platforms were the first ones to apply such delegated authorization mechanisms. OAuth was defined in 2006, to standardize mechanisms of this kind.
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     CA Technologies
By: CA Technologies     Published Date: Aug 24, 2017
Mit OAuth kann der Benutzer den Zugriff an eine API delegieren. So kann für diesen Benutzer ein Service in einen anderen integriert werden. Die gleichen Social Web-Anbieter, die dafür gesorgt haben, dass APIs verfügbar gemacht werden, damit externe Entwickler ihre Plattformen optimieren können, waren auch die ersten, die solche Mechanismen für die delegierte Autorisierung angewendet haben. OAuth wurde im Jahr 2006 definiert, um derartige Mechanismen zu standardisieren.
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     CA Technologies
By: IBM     Published Date: Oct 03, 2012
This white paper from IBM showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
Tags : social business, ibm social software, global workforce, collaboration, social technology, online experience, web experience, content delivery, customer experience management
     IBM
By: Blue Coat Systems UK     Published Date: Nov 03, 2011
View this paper now to explore the top 4 security risks businesses face when using social networks and ways to protect against and mitigate the risks.
Tags : blue coat, insider threats, security, social media risks, twitter risks, facebook risks, linkedin risks, secure web gateway, application performance monitoring, access control, anti spam, anti spyware, anti virus, application security, disaster recovery, encryption, firewalls, hacker detection, high availability, identity management
     Blue Coat Systems UK
By: Staples Business Advantage     Published Date: Jan 22, 2018
Personal devices on corporate networks. Social media in the office. Millennials in the workforce. Technology is changing fast in the workplace and corporate IT managers are working to support a wider variety of user segments without putting the organization at risk. Watch this on-demand webinar to hear two IT experts diagnose the impact of the latest technology trends in the workplace and provide useful advice on how to support new user segments securely.
Tags : it security, mobility, it user segments, technology trends, enterprise technology
     Staples Business Advantage
By: Taleo     Published Date: Apr 11, 2011
The next generation of employees will have a huge impact on your workplace. Generation Y is more connected than ever. Gen Y expert Ryan Healy answers many of the questions HR professionals have about this distinctive group.
Tags : ryan healy, brazen careerist, generation y, gen y, workplace, taleo, diversity, generation mix, retention, technology, social media, gen yers, webinar, statistics
     Taleo
By: Blue Coat Systems     Published Date: Jun 30, 2011
Social and technological changes are transforming the nature of network traffic, raising network costs and performance issues. Learn how to proactively manage the WAN as new Web protocols, consumer and corporate video and cloud-delivered applications become mainstream.
Tags : blue coat, wan optimization, secure web gateway, application performance monitoring, infrastructure, network architecture, network performance, wide area networks, cloud computing
     Blue Coat Systems
By: Blue Coat Systems     Published Date: Jul 07, 2011
View this paper now to explore the top four security risks businesses face when using social networks. In addition, discover various ways to protect against and mitigate these risks.
Tags : blue coat, insider threats, security, social media risks, twitter risks, facebook risks, linkedin risks, secure web gateway, application performance monitoring, anti spyware, anti virus, application security, hacker detection, internet security, intrusion detection, intrusion prevention
     Blue Coat Systems
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