self service

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By: Cisco     Published Date: Jul 01, 2011
Read this white paper to learn how IT organizations can implement an effective Service Catalog that will enable them to reap the full benefits of self-service in virtualized and cloud computing environments.
Tags : cisco, automization, service catalog, self-service, datacenter, virtualization, private cloud, infrastructure, newscale, storage virtualization, cloud computing
     Cisco
By: EMC Corporation     Published Date: Jul 07, 2013
Forward-looking enterprises know there's more to big data than strong and managing large volumes of information. Big data presents an opportunity to leverage analytics and experiment with all available data to derive value never before possible with traditional business intelligence and data warehouse platforms. Through a modern, big data platform that facilitates self-service and collaborative analytics across all data, organizations become more agile and are able to innovate in new ways.
Tags : enterprises, storage, information management, technology, platform, big data analytics, emc, self service, business intelligence, security, knowledge management, enterprise applications, data management
     EMC Corporation
By: EMC Corporation     Published Date: Jul 07, 2013
Competitive enterprises that embark on big data strategies do so with the expectation that their businesses will transform. They don't just want answers from the data they collect and analyze, they want results. Be it with small, fledgling trials or large, cross-functional efforts, these enterprises want to see clearly how big data can make a difference - with their customers, their processes, their bottom lines and, most important, with growing the business.
Tags : storage, enterprises, information management, technology, platform, big data analytics, emc, self service, business intelligence, security, knowledge management, enterprise applications, platforms, data management
     EMC Corporation
By: Cisco     Published Date: Jul 27, 2011
This EMA White Paper examines in more detail the building blocks for private cloud computing - automation, virtualization, and cloud service management - and provides EMA's recommendations for a phased approach to cloud computing, based on EMA's maturity model, research data, and enterprise activities, with prescriptive approach and some sample use cases to help get started.
Tags : cisco, automization, service catalog, self-service, virtualization, private cloud, building blocks, infrastructure, ema, newscale, business integration, cloud computing
     Cisco
By: Cisco     Published Date: Jul 27, 2011
Read this white paper to learn how IT organizations can implement an effective Service Catalog that will enable them to reap the full benefits of self-service in virtualized and cloud computing environments.
Tags : cisco, automization, service catalog, self-service, datacenter, virtualization, private cloud, infrastructure, newscale, application integration, business process automation, cloud computing
     Cisco
By: Workday     Published Date: Jan 17, 2019
How can you put the power of real-time analytics into the hands of business users? Watch this video to learn about the technologies surrounding self-service analytics and data integration, and how you can use them to lead a data-driven organization.
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     Workday
By: NetApp     Published Date: Sep 30, 2013
IT teams are working harder than ever in the face of massive data growth, complex operations, and time and budget constraints. Access this white paper to discover an operating system that addresses the limitations of traditional approaches to IT, removing IT constraints and allowing you to respond to business demands more readily.
Tags : cloud computing, communication, bluewolf, self-service, technology, cloud, storage, data management
     NetApp
By: ServiceNow     Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
Tags : servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud, it operations and governance, virtual resources, service catalog, automate everything, it services, put it on the cloud, application integration, business activity monitoring, customer interaction service, customer satisfaction, ebusiness
     ServiceNow
By: NetApp     Published Date: May 29, 2018
The analytics and BI platform market's multiyear shift of focus from IT-led reporting to business-led self-service analytics is now mainstream. Data and analytics leaders should invest in modern platforms for greater accessibility, agility and analytical insight from a diverse range of data sources.
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     NetApp
By: Waterline Data & Research Partners     Published Date: Jun 15, 2015
This analysis profiles products that can accelerate the shift toward business-user-oriented, visual, interactive data preparation.
Tags : gartner, analysis, data visualization, business tools, best practices, interactivity, vendor functionality, business activity monitoring, business analytics, enterprise software
     Waterline Data & Research Partners
By: Genesys     Published Date: May 10, 2016
In this eBook, Genesys highlights 10 key Customer Bill of Rights that focus on best practices that every caller expects from a self-service experience and that every business should strive to fulfill when designing IVR applications.
Tags : genesys, customer, bill of rights, customer experience, ivr, self service, communication, channel
     Genesys
By: Group M_IBM Q119     Published Date: Feb 08, 2019
Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Conversational Banking allows banks to have the best of both worlds as this always-on, personalized banking will be available at a fraction of the cost of relying on human agents alone. It is both instantaneous and personal. It feels intimate but is cost-effective. Read more to see how banks can start.
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     Group M_IBM Q119
By: Group M_IBM Q2'19     Published Date: Mar 29, 2019
Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Will this trend continue? To predict the future let’s first review how we got here.
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     Group M_IBM Q2'19
By: ServiceNow     Published Date: Mar 26, 2014
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds
Tags : cloud, slef-service, customer experience, on-demand services, mobile data systems, application integration
     ServiceNow
By: ServiceNow     Published Date: Mar 27, 2014
This paper provides CIOs and IT leaders with an insight into three IT imperatives that IT executives used to re-position IT and transform the enterprise.
Tags : enterprise transformation, consolidation, self service, automation, visibility, it innovation, enterprise applications, productivity, project management, service management
     ServiceNow
By: Here Technologies     Published Date: Mar 29, 2019
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now
Tags : here technologies, transport and logistics
     Here Technologies
By: VMware     Published Date: Aug 10, 2016
This Case Study explains how the University of York selected VMware NSX to o er software-defi ned networking and help deliver self-service server provisioning for the organisation’s end users.
Tags : vmware, networking, it solutions, it management, network architecture, network management, network performance
     VMware
By: Veritas     Published Date: Dec 08, 2016
The latest version - Veritas NetBackup Platform 8.0 - delivers unified data protection for organizations of all sizes, with proven enterprise-class scale, high performance, extensive workload integration, and self-service. No matter where data resides, NetBackup is trusted today in small to the largest and most complex heterogeneous environments.
Tags : cloud, cloud computing, data management
     Veritas
By: Service Now     Published Date: Feb 15, 2017
L’application HR Service Automation de ServiceNow rationnalise la fourniture de services RH en offrant aux utilisateurs un catalogue en self-service incluant des processus automatiques préconfigurés.
Tags : service automation, servicenow, hr service automation
     Service Now
By: Teradata     Published Date: May 02, 2017
Kylo overcomes common challenges of capturing and processing big data. It lets businesses easily configure and monitor data flows in and through the data lake so users have constant access to high-quality data. It also enhances data profiling while offering self-service and data wrangling capabilities.
Tags : cost reduction, data efficiency, data security, data integration, financial services, data discovery, data accessibility, data comprehension
     Teradata
By: IBM     Published Date: Aug 08, 2016
Using IBM API Connect demonstrates how to create, secure, and provide self-service to API across the ecosystem when designing a mobile app.
Tags : ibm, middleware, api economy, ibm api connect, api management, api, mobile, enterprise applications, mobile computing
     IBM
By: Group M_IBM Q2'19     Published Date: Apr 03, 2019
Data is the lifeblood of business. And in the era of digital business, the organizations that utilize data most effectively are also the most successful. Whether structured, unstructured or semi-structured, rapidly increasing data quantities must be brought into organizations, stored and put to work to enable business strategies. Data integration tools play a critical role in extracting data from a variety of sources and making it available for enterprise applications, business intelligence (BI), machine learning (ML) and other purposes. Many organization seek to enhance the value of data for line-of-business managers by enabling self-service access. This is increasingly important as large volumes of unstructured data from Internet-of-Things (IOT) devices are presenting organizations with opportunities for game-changing insights from big data analytics. A new survey of 369 IT professionals, from managers to directors and VPs of IT, by BizTechInsights on behalf of IBM reveals the challe
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     Group M_IBM Q2'19
By: LogMeIn     Published Date: May 15, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
Tags : logmein, marketing, customer service, customer satisfation, customer feedback
     LogMeIn
By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Providing better products at a better price isn’t always enough to attract and retain customers. The only way to truly stand out is to provide outstanding customer service. But, simply answering a customer’s phone call on the first ring or resolving an issue doesn’t qualify as outstanding customer service anymore.
Tags : customer service, self-service, loyalty, customers, web
     KANA®, A Verint® Company
By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
The increasing popularity of self-service for today’s always on, always connected consumer, is both breathing new life into and making new demands of the contact center and customer facing staff. Learn how with our agent desktop, KANA customers are reaping rewards that not only benefit their customers but in turn, benefit their staff and business and allow them to simplify the Service engagement.
Tags : customer service, engagement, self-service, consumer, staff, customer, rewards, benefit, business
     KANA®, A Verint® Company
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