rescue

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By: LogMeIn     Published Date: Aug 09, 2016
QualiTest Put Rescue and TeamViewer to the Test. Rescue beats Teamviewer in a number of categories. Read on to find out why.
Tags : logmein, logmein rescue, teamviewer, qualitest, remote support, customer service, technical support, remote assistance, security, it management, knowledge management, enterprise applications
     LogMeIn
By: TigerConnect     Published Date: Aug 15, 2018
U.S. hospitals waste more than $12 billion annually as a result of inefficient clinical communication. This recent study also found that healthcare communication errors resulted in nearly 2,000 deaths over a five-year period. Streamlined clinical communication can dramatically change these statistics. Download this ebook to learn more.
Tags : 
     TigerConnect
By: Bronto     Published Date: May 31, 2018
We subscribed to the email lists of 50 brands in the Internet Retailer Top 1000 to see what type of personalization and triggered messages they use to entice customers back to their websites. What you'll learn: • How effectively brands are using customer data to nudge them back onto the purchase path. • How triggered messages can better engage customers and keep them coming back. • How browse and cart recovery can rescue revenue that would otherwise be lost.
Tags : revenue, email, internet, retailer, website
     Bronto
By: ZirMed     Published Date: Feb 05, 2013
This white paper examines the issues and risks surrounding compliance and reimbursement, and how a management tool can help you avoid them.
Tags : compliance, medicare, medicare, reimbursement, claims management, claims, coding
     ZirMed
By: Riverbed     Published Date: Nov 30, 2016
Digital transformation on the 3rd Platform continues to present unprecedented opportunities and challenges for enterprise networks and the IT professionals who operate them. Indeed, the requirements associated with cloud computing have already reverberated through data center networking, with software-defined networking (SDN) arising as an architectural approach that provided the network with the agility and responsiveness that it lacked previously but has come to require. Now, the focus is turning to how the WAN must change to accommodate the requirements of cloud applications and services. Fortunately, technologies such as hybrid WAN and software-defined WAN (SD-WAN) are coming to the rescue, giving enterprise IT the means to allow the WAN to meet these challenges directly.
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     Riverbed
By: Brother     Published Date: Nov 23, 2015
Download this whitepaper and learn some unexpected ways CIOs can help improve productivity and reduce costs.
Tags : brother, cios, productivity, cost reduction, smbs, business loss, it management
     Brother
By: LogMeIn     Published Date: Apr 24, 2014
This Harvard Business Review provides valuable insights into the truth about the customer service experience.
Tags : customer experience, customer journey, rescue, harvard, customer interaction, customer interaction service, customer relationship management, customer satisfaction, customer service, customer experience management
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
This report will explore some of the support services issues, and how support organizations can make the shift needed to meet their customers' needs.
Tags : logmein rescue, support services, customer support, reoporting, system management, network management, network performance management, mobile computing, sales & marketing software, content management system, desktop management
     LogMeIn
By: LogMeIn     Published Date: Jan 12, 2015
This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.
Tags : remote support software, logmein rescue, trends of the 3rd platform, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software, customer interaction service, customer relationship management, customer satisfaction, customer service
     LogMeIn
By: LogMeIn     Published Date: Jan 12, 2015
This report focuses on the remote support trends of 2014 and the available solutions for your business.
Tags : remote support trends, remote support platforms, logmein rescue, mobile computing
     LogMeIn
By: McAfee     Published Date: Feb 06, 2013
This paper explores the subject of continuous compliance versus audit-driven compliance, as well as how an ongoing approach to compliance makes compliance a positive force for securing data and systems.
Tags : continuous compliance, siem, continuous pci dss 2.0, fisma, security monitoring, pci compliance, access control, anti spam, anti spyware, anti virus, application security, auditing, authentication, business continuity, compliance, email security, encryption, hacker detection, identity management, internet security
     McAfee
By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
Tags : logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention, customer service management, remote access tools, collaboration, software development, customer relationship management, return on investment, customer experience management
     LogMeIn Rescue
By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
Tags : logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions, remote support software, saas, support agents, customer satisfaction, software development, customer relationship management, customer service, customer experience management
     LogMeIn Rescue
By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support, call center management, call center software, customer interaction service
     LogMeIn Rescue
By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Tags : logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels, customer relationship management, customer satisfaction, customer experience management
     LogMeIn Rescue
By: LogMeIn Rescue     Published Date: Oct 21, 2013
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
Tags : logmein, remote support, remote support tool, support desk, remote support solutions, support agents, core functionality, usability, customization, branding, security, scalability, deployment model, remote support software, software development, customer interaction service, customer relationship management, customer satisfaction, customer service
     LogMeIn Rescue
By: join.me     Published Date: Jan 29, 2014
Communicate the strategic initiatives of the support desk, the business impact of customer satisfaction, and the tools (remote support) that impact customer satisfaction
Tags : logmein, logmein rescue, customer service, customer support, customer satisfaction, remote support, customer interaction service, customer relationship management
     join.me
By: Riverbed     Published Date: Nov 02, 2016
Digital transformation on the 3rd Platform continues to present unprecedented opportunities and challenges for enterprise networks and the IT professionals who operate them. Indeed, the requirements associated with cloud computing have already reverberated through datacenter networking, with software-defined networking (SDN) arising as an architectural approach that provided the network with the agility and responsiveness that it lacked previously but has come to require. Now, the focus is turning to how the WAN must change to accommodate the requirements of cloud applications and services. Fortunately, technologies such as hybrid WAN and software-defined WAN (SD-WAN) are coming to the rescue, giving enterprise IT the means to allow the WAN to meet these challenges directly.
Tags : 
     Riverbed
By: LogMeIn     Published Date: Sep 04, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn.
Tags : 5 tips for customer service, customer experience, improving customer experience, logmein, rescue, support desk, technical support, customer experience management, best practices, customer satisfaction, customer service, it spending, collaboration, productivity, desktop management
     LogMeIn
By: LogMeIn     Published Date: Sep 04, 2013
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : support services, logmein, rescue, hdi research corner, service experience, technical support, satisfaction, organizational satisfaction, best practices, business management, call center management, customer satisfaction, customer service
     LogMeIn
By: LogMeIn     Published Date: Sep 04, 2013
Organizations are implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals. Click here to find out how.
Tags : service and support, customer support, imperative, technologies, online support, remote support, evolution of support, technical support, logmein, rescue, customer interaction service, customer relationship management, collaboration, productivity, desktop management
     LogMeIn
By: IBM     Published Date: Jan 07, 2009
Check the health of your SOA applications now to avoid costly and troublesome “rescue missions” down the road. SOA Healthcheck for infrastructure helps you with your implementations to ensure they meet all the requirements needed to return on your investment. This demo is an overview of the SOA Healthcheck and its benefits. Fix small problems now to avoid big ones later.
Tags : ibm, soa healthcheck demo, soa applications, soa healthcheck for infrastructure, data management, application integration, soap, service oriented architecture
     IBM
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