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By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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     Zendesk
By: Dell EMC     Published Date: Aug 06, 2018
Download this whitepaper for 4 reasons shorter server resfresh cycles are better for business. Analyst firm IDC reports that organizations can increase agility, improve efficiency and reduce operational costs by refreshing their servers every three years.
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     Dell EMC
By: CA Technologies EMEA     Published Date: Sep 12, 2018
To compete successfully in today’s economy, companies from all industries require the ability to deliver software faster, with higher quality, and reduced risk and costs. This is only possible with a modern software factory that can deliver quality software continuously. Yet for most enterprises, testing has not kept pace with modern development methodologies. A new approach to software testing is required: Continuous Testing. In the first session in a series, join product management leadership to gain in-depth insights on how by shifting testing left, and automating all aspects of test case generation and execution, continuous testing, it enables you to deliver quality software faster than ever. Recorded Feb 5 2018 49 mins Presented by Steve Feloney, VP Product Management CA Technologies
Tags : continuous delivery, application delivery, testing, test data management
     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
More than 400,000 workers at some 400 companies—including Polycom, Qantas and Toyota already use CA Project & Portfolio Management SaaS (CA PPM SaaS) to reduce costs, drive adoption and make smarter business decisions. Download this whitepaper today to find out more about how this solution can help your company today.
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     CA Technologies EMEA
By: Here Technologies     Published Date: Jul 19, 2018
Businesses worldwide are being pushed to enhance customer service while streamlining costs and processes. This means looking to solution providers to help reduce the operating costs of vehicle fleets. Discover how HERE Technologies is using location services to boost efficiency, safety, and customer satisfaction. This e-book is for everyone who is developing innovative fleet solutions?that overcome management challenges and help customers gain a competitive advantage
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     Here Technologies
By: IBM     Published Date: Aug 09, 2018
Expedite time to market and reduce IT costs by migrating existing workloads to VMware on IBM Cloud.
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     IBM
By: Epicor     Published Date: Aug 10, 2018
In the world of retail, the only returns you want are returns on your business investments. With Epicor Eagle N Series, you get precisely that—a tool that is engineered to go the distance, hit revenue and profit targets, keep customers coming back, and deliver great returns on your technology investment. The latest technology advances, and higher customer expectations, make it critical to have a solution in place meets your business goals and your customer’s needs. This eBook details seven way you can make your Point of Sale system deliver growth and profits including-- • Easy-to-use inventory management tools • Ability to streamline and simplify everyday processes • Keep customers coming back with customized loyalty programs • Get the advantage in-the-aisles with check-out and support through your mobile device This eBook includes comments from Epicor customers that are using the tools Eagle provides to reduce inventory costs, increase margins, and drive customer loyalty.
Tags : retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor
     Epicor
By: Bell Micro     Published Date: Jun 14, 2010
This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
Tags : bell micro, ibm xiv, storage system management, virtualization architecture, storage area networks, storage management, storage virtualization
     Bell Micro
By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
Tags : ai solutions, customer experience
     Genesys
By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
Tags : virtela, healthcare, remote user satisfaction, roi
     Virtela Communications, Inc.
By: SAP     Published Date: Dec 14, 2010
While your competitors sit back, download this free paper to learn how to cut costs, boost profits, build loyalty, and solve a myriad of day-to-day business challenges.
Tags : sap, data strategy, competitive data, reduce costs, increase profits, employee improvement, business performance, best practices, business activity monitoring, business integration, business intelligence, business management, business process management, data integration, employee performance management
     SAP
By: ASG Software Solutions     Published Date: Aug 10, 2008
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization, business management, business process management, change management, analytical applications, configuration management, database development, web service management
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Apr 29, 2010
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
Tags : asg, case management, healthcare, physicians, p4p, hospital case management, case studies, case management bi, business intelligence, application integration, best practices, business integration, business process automation, business process management, enterprise software, hipaa compliance
     ASG Software Solutions
By: Alcatel-Lucent     Published Date: Sep 30, 2009
Ensuring the reliability and efficiency of your data center operations requires a strategic partner that is qualified to minimize energy usage, reduce costs, and optimize space utilization, helping you meet critical business initiatives.
Tags : alcatel lucent, power, cooling, eco-sustainability, modular cooling, crac, opex, infrastructure, network performance management, green computing, power and cooling, data center design and management
     Alcatel-Lucent
By: Megaplan IT     Published Date: Jul 16, 2012
An in-depth overview of techniques your company can employ to reduce the scope of your cardholder environment and lower costs associated with PCI DSS Compliance.
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     Megaplan IT
By: Dell PC Lifecycle     Published Date: Feb 13, 2018
IT market intelligence agency, IDC, conducted a global study of 3500+ IT leaders around the world and found that companies at all levels are considering PC Lifecycle as a Service models to reduce costs, shorten refresh cycles and procure better equipment for their employees. Dell PC as a Service (PCaaS) combines hardware, software, lifecycle services and financing into one all-encompassing solution – providing a single, predictable price per seat per month provided by Dell Financial Services.
Tags : market, idc, lifecycle, service, dell intel
     Dell PC Lifecycle
By: Memorial Hermann     Published Date: Sep 19, 2014
Health care costs are already out of control. You’ve tried everything you can think of to reduce costs, but nothing seems to work. Learn where the real problem lies and what you can do about it by rethinking your approach. • Learn why the usual tactics do little to contain costs • See how carrier choice and location impact cost • Get educated on new approaches that contain costs
Tags : healthcare costs, approach, carrier, choice, location, impact, educated, reliable, providers, solution, business, manager, organization, employees, negotiations
     Memorial Hermann
By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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     Zendesk
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
With a hybrid IT approach, small and midsized businesses can leverage the greater control, faster access, and increased security that comes with on-premise, while taking advantage of the increased agility, reduced costs, and better flexibility that the cloud offers. In this report we’ll look at some of the challenges that smaller organizations face in building and managing IT, along with how some businesses are leveraging a hybrid cloud and on premise approach, gaining some significant benefits through this approach.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
The tipping point has arrived. Large enterprises are planning their next-generation datacenters around flash-based storage, and for good reason. Flash arrays provide read and write performance that is orders of magnitude faster than spinning media at a total cost of ownership that is on par with disk and will soon be lower. The benefits not only include improved application performance, but more consistent performance, lower latency, reduced storage footprint, streamlined storage administration, and lower operating costs. These advantages are too beneficial to your business to ignore. That’s why flash is becoming the standard for new storage investments.
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     Hewlett Packard Enterprise
By: Veritas     Published Date: Sep 30, 2016
Learn how having one backup and recovery solution on a converged platform that can unify, manage and protect mixed workloads across the enterprise allows IT to reduce administration and infrastructure costs, even in the most complex environments.
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     Veritas
By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
When IT decision makers at midsized organizations are assessing the modern data protection options available to them, five key questions can help them uncover the technologies that might be most appropriate. The questions center on: What does the organization need to protect? What kinds of recoverability should it plan for? How can it reduce its costs? How long does it need to keep its data? Which cloud method or approach is best for the organization? Download this white paper to learn more.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
This document will explore the challenges SMB IT faces today, how industry peers are addressing these challenges, best practices for these issues, and how IT professionals may be able to leverage HPE to achieve their goals.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
Download this white paper to learn more about these notable findings from IDC's study of HP DC Service customers. HP Datacenter Care Service can reduce the costs of delivering mission-critical business processes by 23%. HP's Datacenter Care Service solution is able to reduce downtime by 88%, adding five hours of uptime annually to each internal user and $835,000 in revenue to each organization. Increasingly, x86 servers will need a higher level of operational support. On average, companies in this study were able to recognize an average ROI of 456% and pay back the initial investment in HP DC Service in six months.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
Today’s idea-driven economy calls for a simpler, faster virtualization solution—one that can be managed by one IT generalist vs. numerous IT specialists. Enter HPE Hyper Converged 380, an advanced, virtualized system from Hewlett Packard Enterprise. Based on the HPE ProLiant DL380 Gen9 Server, this enterprise-grade VM vending machine enables you to quickly deploy VMs, simplify IT operations, and reduce overall costs like no other hyperconverged system available today.
Tags : information technology, it specialist, cost reduction, hyper convergence
     Hewlett Packard Enterprise
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