process automation

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By: Interactive Intelligence     Published Date: Jul 21, 2010
Read about best practices that can help your organization build success into each process it automates, from a process automation expert.
Tags : interactive intelligence, best practices, business process automation, bpa, roi, business intelligence, business process management, return on investment
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 14, 2012
Read this whitepaper to learn why the human perspective is vital to BPA success.
Tags : call center management, call center software
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 14, 2012
With advances in contact center automation, businesses are finding they can extend the same automation to service processes and touch-points throughout their organization.
Tags : call center management, call center software
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.
Tags : process automation, interactive intelligence, multichannel technology, intelligent process, business process, decision services, communications intelligence, customer interactions, workflow design, business process automation, business process management, call center management, call center software
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Apr 23, 2014
To put it carefully, certain technology decisions at the federal level since 2002 have been questionable. But citing new “Cloud First” policies for implementations in government contact centers, data centers, and federal agencies, cloud initiatives are now showing value by way of cost reductions and broader functionality. Abdo Rabadi of Blue Kite Consultants and Mechele Herres of Interactive Intelligence say even more benefits of the cloud await. Read how the federal government can best achieve them.
Tags : interactive intelligence, cloud communications, cloud, cloud solutions, government, cloud providers, business process automation, contact center, infrastructure, data center, cloud computing
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Apr 23, 2014
Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
Tags : interactive intelligence, business process automation, multichannel technology, customer experience, contact center, contact solution, it management, business process management, call center management, call center software
     Interactive Intelligence
By: Cherwell Software     Published Date: Sep 14, 2016
This white paper will discuss how intelligently integrating the right people, processes, and technology automation solutions can help you overcome these obstacles. Combining this integration with a tested and proven best practice framework, such as ITIL, enables IT organizations to reduce costs, improve operational efficiency, elevate service quality, and demonstrate the value IT brings to the business.
Tags : 
     Cherwell Software
By: IBM     Published Date: Jun 11, 2008
IBM Rational Testing Solutions for SOA help software delivery and QA teams to improve the quality of SOA solutions, by automating the creation, execution and analysis of functional, regression and performance tests of non-GUI business processes and services. In this webcast, we will demonstrate the benefits of IBM Rational Testing Solutions for SOA.
Tags : ibm, ebf, ibm ebf, soa, quality assurance, quality control, business process automation, product lifecycle management, service oriented architecture
     IBM
By: IBM     Published Date: Jun 17, 2008
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
Tags : ibm, corporate portal, portal, portals, idc, business process automation, tco, productivity, ep campaign, total cost of ownership, corporate portals
     IBM
By: IBM     Published Date: Dec 09, 2008
Watch an overview of IBM Information Server FastTrack, a revolutionary new module of the IBM Information Server. IBM Information Server FastTrack was designed to help enterprises of all sizes maximize team collaboration, facilitate automation and help ensure projects are completed successfully and on time. By creating an integrated environment that includes business analysts, developers and data modelers, Information Server FastTrack accelerates collaborative development across user roles, products and geographies.
Tags : ibm, fasttrack, ibm information server, server fasttrack, data integration projects, project completion, ibm information server fasttrack, process automation, storage, storage management, storage virtualization, windows server
     IBM
By: IBM     Published Date: May 04, 2009
Intel faces a familiar challenge: do more with less. With compute capacity growing exponentially and chip size expectation shrinking, the new 5500 series delivers on both fronts. This white paper delivers test results that show increased performance and speed along with greater efficiency.
Tags : ibm, express seller, virtualization intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, (eda) applications, quad-core processors, 64-bit intel® xeon® processor, pre-silicon verification, automation, global design team and collaboration, simulation synthesis, layout versus schematic
     IBM
By: IBM     Published Date: May 04, 2009
Even with increased start-up costs, higher-end processors can offer a lower TCO thanks to better performance. This white paper shows detailed comparisons between higher- and lower-end servers with surprising results—including a 42% lower TCO and 87% faster performance for the higher-end processor.
Tags : ibm, express seller, virtualization intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, flexmigration, total cost of ownership, tco, electronic design automation, eda, next-generation intel, return on investment, roi
     IBM
By: IBM     Published Date: Nov 24, 2009
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
Tags : ibm tivoli, leveraging middleware, service management, system z, new enterprise data center, business continuity management, security, process automation, business continuity, business process automation, business process management, tivoli, itil
     IBM
By: Inovis     Published Date: Aug 06, 2007
No enterprise is an island. Goods and services flow in from suppliers. When you include suppliers of wares for raw material extractors, along with recyclers that turn consumer and commercial waste into new raw materials and finished goods, it is a supply chain with no beginning and no end.
Tags : supply chain management, scm, supply chain, supplier, vendor management, vendor selection, communication, collaboration, manufacturing, business process management, business process automation, business process, bpm, bpa, van, vans, edi, electronic data, roi, inovis
     Inovis
By: Webroot UK     Published Date: Mar 22, 2010
The components required of an effective web security solution are many and varied, including a range of tools that guard against specific types of threats
Tags : webroot, web security service, cloud computing, web threats, business process automation, anti spam, anti spyware, anti virus, web service security
     Webroot UK
By: NetIQ     Published Date: Jul 27, 2011
Listen in as Andras Cser, Principal Analyst at Forrester Research, speaks about trends he is seeing in the Identity & Access Management (IAM) market, and specifically about the challenges and benefits of user provisioning.
Tags : active directory, ad administration, netiq, compliance, active directory administration, user provisioning, reduce administrative priviledge, itpa, it process automation, security, active directory management, data protection, information security, identity management, identity and access management, staffing, provisioning, threat, iam, privilege delegation
     NetIQ
By: Skybot Software     Published Date: Jan 19, 2011
This paper provides helpful tips for taking your job schedule to a new level, and how Skybot Scheduler can help you get there.
Tags : skybot software, business process automation, enterprise software, system management software, load balancing, monitoring, linux, solaris, unix, windows, windows server, business process management
     Skybot Software
By: Esker     Published Date: Jan 06, 2014
Manual processing of vendor invoices presents a roadblock to the success of your accounts payable (AP) department and overall business objectives. As you look to automation to get your company on the right track, consider this guidebook your map along the 7-step path to AP automation success.
Tags : esker, accounts payable, erp, productivity, automation solution, erp environment, business landscape, internal processes, automation, ap operations, level of maturity, modernization, manual vendor, invoice processing, ap challenges, regulatory compliance, procure-to-pay cycle, manual to touchless, business intelligence, business process automation
     Esker
By: Esker     Published Date: Jan 06, 2014
Business performance depends on how well a company manages its internal processes. Companies with effective business process management in place are able to analyze key performance indicators to monitor efficiency of day-to-day activities and employees against operational targets.
Tags : esker, automation, sales order processing, order-to-cash, erp systems, automated sales, streamlining, order processing, deliverware solution, automation solutions, sales order workflow, automation benefits, implementation, change management, integration, inbound customer orders, business process automation, customer satisfaction, productivity, software compliance
     Esker
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