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By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
Tags : customer service, customer experience, artificial intelligence, chatbots, self-service
     Zendesk Ltd
By: Aberdeen     Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
Tags : aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state, governmental, decisions, data management
     Aberdeen
By: Dell     Published Date: Nov 12, 2018
IT professionals need tools that make the never-ending log of tasks they face daily, more manageable. While tools like Intel® Active Management Technology (AMT), which is part of the set of Intel vPro™ technologies, can improve management capabilities, learning the software can take time. Download this report today to learn how Dell Client Command Suite can lessen the administrative burden and help your admins maximize their daily productivity.
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     Dell
By: Cognizant     Published Date: Oct 23, 2018
As financial services firms embrace digital, they need business assurance strategies that extend conventional quality assurance methods to address the nuances of emerging technologies such as blockchain and advanced artificial intelligence (AI). At the same time, they also need assurance that their strategies can accommodate changes in the ever-shifting regulatory landscape wrought by the acceleration of digital within the core of their businesses. This white paper explores how financial firms can excel in digital by holistically addressing the quality of business processes built on disruptive technologies while assuring compliance to regulations.
Tags : cognizant, finance, digital
     Cognizant
By: Cognizant     Published Date: Oct 23, 2018
A group of emerging technologies is rapidly creating numerous opportunities for life sciences companies to improve productivity, enhance patient care and ensure regulatory compliance. These technologies include robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), blockchain, the Internet of Things (IoT), 3-D printing and augmented reality/ virtual reality (AR/ VR). This whitepaper presents a preview of five pivotal technology trends remaking the life sciences industry: AI and automation, human augmentation, edge analytics/ processing, data ownership and protection, and the intermingling of products and services.
Tags : cognizant, life sciences, patient care
     Cognizant
By: Cognizant     Published Date: Oct 23, 2018
Incorporating artificial intelligence into your business systems and processes is a journey unlike any other digital technology implementation. There is no utility AI. Every company must chart its own path to success. This white paper offers insights and recommendations to help organizations identify use cases, pilot and learn from them, and then repeat the process so AI becomes a key element in the organization’s continuous improvement.
Tags : cognizant, artificial intelligence
     Cognizant
By: Cognizant     Published Date: Oct 23, 2018
The implications of AI’s unique approach are profound: AI can learn by example rather than through brute-force programming; can understand human intention and emotions and act accordingly; and can handle extraordinarily complex relationships of data that are beyond the capability of human analysts working alone. AI can multiply what we currently do and take us to experiences we’ve never had before, at a speed and scale that will change entire industries. In these case studies, we’re pleased to present a range of real-world examples to guide your imagination. Here, you’ll find situations where companies like yours found AI to be part of the solution. These examples show how AI can enhance an existing application, workflow or process and reduce friction. This e-book presents how 10 organizations are using artificial intelligence to accelerate decision making, improve business processes, enhance user engagement, reduce costs and drive remarkable growth and profitability.
Tags : cognizant, artificial intelligence
     Cognizant
By: Google     Published Date: Oct 26, 2018
As businesses have embraced application development, they have also adopted cloud technologies that provide their teams lesser reliance on hardware. In this sponsored Economist Intelligence Unit report, we look at the real-life experiences of over 1,000 business executives and understand the importance of close alignment between development teams, C-suite, and the wider business. Read the report and find out how you can manage application development to unlock its full potential.
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     Google
By: Evariant     Published Date: Nov 08, 2018
Gone are the days when your physician liaisons called on physicians to discuss referrals and recruit physicians armed with only the “word on the street.” In fact, if your institution is doing this, you can be sure that any competitor is winning the referrals with the help of market intelligence. Download this eBook to get the secrets to unlocking physician liaison ROI and grow market share in this hyper-competitive environment.
Tags : physician relationship management, network utilization, market development
     Evariant
By: Monetate     Published Date: Oct 11, 2018
Monetate Intelligent Recommendations is the only solution that gives merchandisers & digital marketers the power to show contextually relevant product recommendations without burdening IT resources. Using manually curated or algorithmically-driven recommendations, marketers can easily support even the most complex product catalogs. Our solution filters recommendations based on customer attributes (e.g. shirt size), longitudinal behaviours (e.g. browsing behaviour), and situational context (e.g. product inventory at local stores). Best of all, an orchestration layer intelligently selects which algorithms and which filters to apply in any given situation, for any particular individual.
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     Monetate
By: Monetate     Published Date: Oct 22, 2018
Monetate Intelligent Recommendations automates recommendations at scale without sacrificing any of the control you require. Our proprietary algorithms know what to serve each individual shopper to maximise brand value, while still allowing the control of an unlimited number of business guardrails defined by you.
Tags : monetate, intelligent, recommendations, business, individual, automation
     Monetate
By: Mitutoyo     Published Date: Aug 24, 2018
Today’s factory intelligence is the collaborative orchestration of people and machines. By blending intelligence from multiple sources, factories are truly becoming smarter. But it’s not just about the machines. Rather, people are improving machines through a true partnership that turns human experience into smarter machines. This shift marks a re?orientation to a thought process that’s more natural to people. After decades of working with 2D blueprints, designs and dimensioned drawings, factory intelligence leverages 3D models that are easier for people to comprehend and use. Plus, many people find more satisfaction in intelligent factory work that challenges them to manage relationships among machines, rather than repeatedly working on a single piece in a line. In smarter factories, people direct machines to adjust for shifting customer requirements and market demands.
Tags : factory intelligence, 3d models, market demands, model-based enterprise, supply chain, precision metrology, cmm
     Mitutoyo
By: Here Technologies     Published Date: Sep 26, 2018
Adsquare offers brands insights into customer behaviours and footfall to underpin digital marketing campaigns. Using a detailed brief of the audience the brand wishes to reach, Adsquare gathers data from a range of mobile, online and offline sources. This rich data gives a brand a stronger opportunity to create relevant campaigns for their audiences. It is critical to adsquare’s success that its data sources are reliable. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is building and sharing real-time location intelligence with adsquare which reveals patterns to show how and why customers make transactions in specific places. and why customers make transactions in specific places.
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     Here Technologies
By: Here Technologies     Published Date: Sep 26, 2018
How can brands make the most of the growing opportunities offered by location data? Understanding location and its connection to customer behaviour is key to gaining full and reliable insights and making efficient change. HERE is building and sharing real-time location intelligence which reveals why customers make transactions in specific places. HERE’s Open Location Platform contextualises consumer motivations in the world around them. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE also shares its own insights into the future of reaching customers on their mobile devices as they travel, including in-car advertising.
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     Here Technologies
By: Here Technologies     Published Date: Sep 27, 2018
Location has become paramount to building new apps, services, experiences and business models. If data is the new oil, then location is the crude oil. This is why most of the top location platform players have been developing technologies to power next-generation autonomous mobility systems. And the “richness” of location data and real-time intelligence are becoming strong monetization opportunities. The 2018 Counterpoint Research Location Ecosystems Update compared 16 location platform vendors, including Google, TomTom and Mapbox. Learn why the HERE Open Location Platform – described as super-rich, always up-to-date, and a neutral offering – is a leader in the location data arena.
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     Here Technologies
By: Here Technologies     Published Date: Sep 28, 2018
How do you keep people safe in a ‘once in a 1,000 years’ weather event? Hurricane Harvey was a category four hurricane which struck the coast of Texas, eastern Texas and southwestern Louisiana in August 2017. HERE was able to track the storm and accurately report more than 2,100 road closures and blockages in real-time helping people stay out of harm’s way. HERE is the world’s leading provider of traffic incident information to the automotive industry. This eBook shows how HERE’s deploys its people and artificial intelligence to gather the data, check it for accuracy and produce insights which keeps drivers safe.
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     Here Technologies
By: Zscaler     Published Date: Oct 26, 2018
There’s no denying that Office 365 is a big deal. It’s a big part of the Microsoft Intelligent Cloud strategy. It’s big in terms of its user base. And it has a big impact on your network. Fully deployed, Office 365 will quickly become your greatest consumer of bandwidth and slayer of firewalls. Office 365 is unlike any other SaaS app and, even with careful planning, it’s fair to say that deployment doesn’t always go without a hitch. To help you get on the road to success, we’ve pulled together an overview of the most common pitfalls organizations make pre-deployment—and what you can do to avoid them. Download this whitepaper today to find out more.
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     Zscaler
By: Lookout     Published Date: Apr 18, 2018
The world has changed. Yesterday everyone had a managed PC for work and all enterprise data was behind a firewall. Today, mobile devices are the control panel for our personal and professional lives. This change has contributed to the single largest technology-driven lifestyle change of the last 10 years. As productivity tools, mobile devices now access significantly more data than in years past. This has made mobile the new frontier for a wide spectrum of risk that includes cyber attacks, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. A secure digital business ecosystem demands technologies that enable organizations to continuously monitor for threats and provide enterprise-wide visibility into threat intelligence. Watch the webinar to learn more about: What makes up the full spectrum of mobile risks Lookout's Mobile Risk Matrix covering the key components of risk How to evolve beyond mobile device management
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     Lookout
By: Black Duck Software     Published Date: Oct 01, 2009
Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software.
Tags : black duck software, open source, platform, sap, multi-source, code, source, intellectual property, business intelligence, business management, database development
     Black Duck Software
By: Sage Software     Published Date: Oct 25, 2018
Modernise Your Enterprise Management.
Tags : sage, sage business cloud, enterprise management, sage x3, sage enterprise management, bms, erp, bom, enterprise accounting, enterprise intelligence, drp, enterprise, mrp
     Sage Software
By: Sage Software     Published Date: Oct 25, 2018
Innovative ways to take your business efficiency and collaboration to the next level.
Tags : sage, sage business cloud, enterprise management, sage x3, sage enterprise management, bms, enterprise accounting, enterprise intelligence
     Sage Software
By: Sage Software     Published Date: Oct 25, 2018
Be ready for the future today, with Sage Business Cloud Enterprise Management.
Tags : sage, sage business cloud, enterprise management, sage x3, sage enterprise management, bms, enterprise accounting, enterprise intelligence
     Sage Software
By: Workday     Published Date: Oct 11, 2018
Artificial intelligence (AI) and machine learning are redefining business analytics. But for HR, use cases can be much more complex. Learn five key steps to build a strong foundation for answering HCM questions today and position yourself to use AI in HR going forward.
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     Workday
By: Pindrop Security     Published Date: Sep 24, 2018
With physical and online information security always growing stronger and harder to crack, fraudsters gravitate toward the weakest link in your security—your contact center and voice channels. For many years, our annual fraud reports have shown that fraudsters increasingly exploit the phone channel. Fraud rates continue to increase every year, and this year is no different. Between 2016 (1 in 937 calls) and 2017 (1 in 638 calls), the overall voice channel fraud rate increased by 47%, continuing on the upward trend from last year 113% increase.1 From 2013 through 2017 we have seen the fraud rate climb over 350%, with no signs of slowing down. It is important to note, that some verticals (i.e. Retail) experience even higher fraud rates than shown here.
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     Pindrop Security
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