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By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
With the maturing of the all-flash array (AFA) market, the established market leaders in this space are turning their attention to other ways to differentiate themselves from their competition besides just product functionality. Consciously designing and driving a better customer experience (CX) is a strategy being pursued by many of these vendors.This white paper defines cloud-based predictive analytics and discusses evolving storage requirements that are driving their use and takes a look at how these platforms are being used to drive incremental value for public sector organizations in the areas of performance, availability, management, recovery, and information technology (IT) infrastructure planning.
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     Hewlett Packard Enterprise
By: Sage EMEA     Published Date: Jan 29, 2019
Transform your finance operations into a strategic, data-driven engine Data inundation and information overload have burdened practically every largescale enterprise today, providing great amounts of detail but often very little context on which executives can act. According to the Harvard Business Review,1 less than half of an organisation’s structured data is actively used in making decisions. The burden is felt profoundly among finance executives, who increasingly require fast and easy access to real-time data in order to make smart, timely, strategic decisions. In fact, 80% of analysts’ time is spent simply discovering and preparing data, and the average CFO receives information too late to make decisions 24% of the time.2
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     Sage EMEA
By: Emarsys     Published Date: Dec 20, 2018
As a modern marketer, you’re always looking for ways to improve your efficiency at work, especially in the form of software that makes some part of your job easier. You’ve likely heard a lot lately about AI in marketing and how it promises to do just that – and more, of course. In fact, it’s pretty hard to avoid the topic of AI and all the ways it is destined to change marketing as we know it. You may already know that companies who have adopted AI boast about the results: increased conversions, engagement, and a host of other metrics. With such decisive evidence, everybody must be aware of AI and clearly sees its business potential, right? Then you go to your Chief Marketing Officer to strike up an informal conversation where you can strategically recommend the technology, and it starts off great — your CMO is well aware of AI and what it could do for the business. You’re thinking, “What luck! I might not have to put up much of an argument.” Then your CMO says, “But you’re not a data
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     Emarsys
By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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     Zendesk
By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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     Zendesk
By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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     Zendesk
By: Zendesk     Published Date: Jan 04, 2019
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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     Zendesk
By: Intapp     Published Date: Jan 09, 2019
Intapp Time provides superior business intelligence thatchangesyour firm’sfundamental relationship with time.Thisunified suite of applications gives timekeepers access to time data and capture wherever they are: in the office, on a mobile device, online and offline.It is user-centric, offering a completely automated option while fullysupporting hands-on tracking—contemporaneous or reconstructionist.Intapp Time helps your business mine time data to reveal new sources of revenue, inform staff decisions, increase project efficiency, and reduce time leakage.
Tags : business, business intelligence, time, tax, time for tax, intapp, applications, time data, automation, reporting, timekeeping, audit, accounting, consulting, professional services, active time capture, passive time capture, time tracking
     Intapp
By: HERE Technologies     Published Date: Feb 12, 2019
How does a transport authority to provide the safest and most efficient road network possible? How does it ensure the supply of data on road closures, accidents and disruptive events used in its decision-making is of the highest quality? This ebook examines the process used by HERE Technologies to produce industry-leading traffic content. As the foremost global provider of traffic incident information, HERE is well placed to help transport authorities exceed expectations as it produces evermore precise and granular data around the incidents that impact traffic flow.
Tags : public sector, urbanization, traffic management
     HERE Technologies
By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. The diversity and bureaucratic nature of government agencies have complicated communication for decades. But today digital technologies offer a path to connectivity and information sharing that could help break the gridlock. Innovative mobile and field force automation (FFA) technologies are helping state and federal government agencies break down the walls that hindered cooperation and decision making between offices and field personnel. This document is designed to help ensure that your mobile device platform selection and processes provide the power, reliability, and flexibility you need to achieve your mission — in the office, in the field, or ten flights up in the air.
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     Fujitsu America, Inc.
By: HotSchedules     Published Date: Jan 17, 2019
What could you be saving by implementing a learning management system? This guide will show you the provable return on investment in an eLearning strategy; how an LMS can help your business lower print costs, reduce employee turnover, positively impact sales, and much more. Whether you’re exploring the marketplace or building out your business case for online learning, this guide has the information you want. As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway.
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     HotSchedules
By: Time Clock Plus     Published Date: Feb 07, 2019
For most companies, the Human Resources department has a long history of guarding sensitive employee data. Rows of beige file cabinets line a back closet where only those with a key and knowledge of the filing system have access to the personal information of countless employees. The greatest risk to this data has always been fire or water damage, but that’s quickly changing with the emergence of online data storage.
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     Time Clock Plus
By: Epicor     Published Date: Jan 09, 2019
The plan is to move what you currently have onto a platform that gives you new capabilities to better support your transformation goals. Aberdeen Group has found that those who stay up to date with their ERP are, for example, almost three times as likely to have mobile ERP functionality, twice as likely to have integrated ERP and eCommerce, and five times more likely to have social business capabilities.1 Is it time for you to take the next step on your journey by moving to the Epicor ERP system? Consider these questions: XX How much time and money could your business save by eliminating inefficient processes, increasing worker productivity, and improving customer service? XX What goals can you achieve when your core software is integrated with Industry 4 .0 technologies to support the factory of the future? XX What would your business look like if you had real-time information to make informed business decisions that drive growth and profitability?
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     Epicor
By: StreamSets     Published Date: Feb 13, 2019
Enterprise analytics has quickly evolved from a centralized business intelligence function for historical reporting and dashboards to a democratized capability where anyone can access, analyze and act on all available information, often in real-time while employing advanced techniques. But the complex, dynamic and urgent nature of modern data analytics demands a new approach to data integration.
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     StreamSets
By: Coyote Point Systems     Published Date: Sep 02, 2010
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
Tags : coyote point, adc, buyer's guide, web applications, server load, server hardware, networking, virtualized network, vlb advanced, infrastructure, load balancing, servers, storage virtualization, green computing
     Coyote Point Systems
By: Citrix Systems     Published Date: Feb 14, 2019
"If you're moving to multi-, hybrid-, or cloud-based infrastructures, your networking solution could be the key to a streamlined transition. In our e-book, ""How your network can take on the cloud — and win,"" you'll learn how the right network solution will simplify app delivery and protect your entire infrastructure, so that you can navigate your journey to the cloud with confidence. Download our e-book and find out how: - Reduce risks with secure contextualized access - Ensure reliability and performance - Make informed decisions using intelligent insights and visibility"
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     Citrix Systems
By: Okta APAC     Published Date: Dec 19, 2018
Cost savings, storage, ease of updates. The allure of the cloud is hard to ignore, with some reports citing over 90% of organizations using cloud services in some manner. But all the benefits of the cloud disappear if you can't keep your data and users safe. In a perimeter-less world, it's identity that becomes the heart of security. Join us to discover why modern security starts with identity first and how identity can help overcome cloud frustrations. We would like to keep you in our database in order to send you product, service, and event announcements from Okta, and to share your information with certain service providers and partners, as described in detail here You may unsubscribe from Okta’s mailing list at any time, by following this process. Additional details about Okta’s privacy practices are available in our Privacy policy.
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     Okta APAC
By: Recorded Future     Published Date: Feb 13, 2019
What actually is Threat Intelligence? How are other organisations benefiting from it? How can threat intelligence strengthen all the teams in a cybersecurity organization? Find these answers in this book! Offering practical advices that you can dip into as and when you need, so you should feel free to jump straight into the chapter that interests you most. Our hope is that you will begin to see more of the ways that threat intelligence can solve real-world security problems. In this handbook uncover: - The kinds of threat intelligence that are useful to security teams and how each team can use that intelligence to solve problems and address challenges - How security analysts in the real world use threat intelligence to decide what alerts to investigate, what incidents to escalate and what vulnerabilities to patch - How information collected outside of the enterprise can help model risks more accurately and prevent fraud And more.
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     Recorded Future
By: Recorded Future     Published Date: Feb 13, 2019
When it comes to processing information, one full security event read by a machine is equal to just 10 words read by a human analyst, on average. Even the slightest delay can mean the difference between attack and action. Find out how you can connect the dots to rapidly reveal unknown threats before they impact your business, and respond to security alerts 10 times faster.
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     Recorded Future
By: Recorded Future     Published Date: Feb 13, 2019
What actually is Threat Intelligence? How are other organisations benefiting from it? How can threat intelligence strengthen all the teams in a cybersecurity organization? Find these answers in this book! Offering practical advices that you can dip into as and when you need, so you should feel free to jump straight into the chapter that interests you most. Our hope is that you will begin to see more of the ways that threat intelligence can solve real-world security problems. In this handbook uncover: - The kinds of threat intelligence that are useful to security teams and how each team can use that intelligence to solve problems and address challenges - How security analysts in the real world use threat intelligence to decide what alerts to investigate, what incidents to escalate and what vulnerabilities to patch - How information collected outside of the enterprise can help model risks more accurately and prevent fraud And more
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     Recorded Future
By: Recorded Future     Published Date: Feb 13, 2019
When it comes to processing information, one full security event read by a machine is equal to just 10 words read by a human analyst, on average. Even the slightest delay can mean the difference between attack and action. Find out how you can connect the dots to rapidly reveal unknown threats before they impact your business, and respond to security alerts 10 times faster.
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     Recorded Future
By: Marketo     Published Date: Feb 11, 2019
Lead generation has become an important strategy for modern marketers, as they strive to create demand and get their messages heard by increasingly sophisticated, multi-channel buyers. In today’s complex world, marketers should use lead generation to build brand awareness, nurture prospects and customers, qualify leads, and ultimately generate measurable revenue. In this comprehensive, 160 page guide, we cover topics ranging from content marketing and website SEO to telesales and content syndication — all through the lens of lead generation. Packed full of checklists, charts, and thought leadership from the leading experts in marketing today, TheDefinitive Guide to Lead Generation will teach you how to collect information from prospects across every channel, and deliver the highest quality leads to your sales team. ResizedImage389253 dog with laptop lead generation You’ll learn how to: Define a lead and understand his or her buying journey Build a robust lead generation strategy t
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     Marketo
By: Velaro     Published Date: Jul 09, 2014
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
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     Velaro
By: Ounce Labs, an IBM Company     Published Date: Dec 15, 2009
Today, when you make decisions about information technology (IT) security priorities, you must often strike a careful balance between business risk, impact, and likelihood of incidents, and the costs of prevention or cleanup. Historically, the most well-understood variable in this equation was the methods that hackers used to disrupt or invade the system.
Tags : ounce labs, it securitym it risk, software applications, pci dss, hipaa, glba, data security, source code vulnerabilities, source code analysis, it security, cryptography, identity management, internet security, security management, security policies, data protection, database security, vulnerability management
     Ounce Labs, an IBM Company
By: Ounce Labs, an IBM Company     Published Date: Jul 08, 2009
The Business Case for Data Protection, conducted by Ponemon Institute and sponsored by Ounce Labs, is the first study to determine what senior executives think about the value proposition of corporate data protection efforts within their organizations. In times of shrinking budgets, it is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.
Tags : ounce labs, it securitym it risk, software applications, ciso, pci dss, hipaa, glba, data security, source code vulnerabilities, source code analysis, it security, cryptography, security management, security policies, application integration, business intelligence, configuration management, data integration, data protection, vulnerability management
     Ounce Labs, an IBM Company
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