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By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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     Zendesk
By: Google     Published Date: Aug 23, 2018
"In a recent global survey conducted on behalf of Google Cloud in association with MIT SMR Custom Studio, respondents were asked: over the last two years, how has your overall confidence in the security of cloud applications and infrastructure changed? The response showed that 74% of respondents have become more confident in cloud security. Read this report and learn more about the measures organizations are taking to manage security across cloud platforms."
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     Google
By: CyberSource     Published Date: Aug 31, 2018
Gain a bird's-eye view of how online fraud affects the airline industry Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud is rising, albeit only slightly. Despite these factors, many airlines are not devoting the necessary resources and tracking the required metrics to measure and control fraud. CyberSource partnered with Phocuswright to benchmark global metrics and trends in fraud management and protection among airlines. The study also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services. To learn more, download the study today
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     CyberSource
By: Epicor Software Corporation     Published Date: Sep 11, 2018
This report outlines the reasons that organizations choose not to upgrade ERP solutions, and cautions against this approach, by supplying research that illustrates the benefits of keeping your ERP current and up-to-date.
Tags : erp solutions, cloud erp, global supply chain, enterprise applications, business process automation, enterprise resource planning, financial systems
     Epicor Software Corporation
By: Cohesity     Published Date: Aug 21, 2018
Today's backup and recovery is complex. 68% of organizations find their IT environments more complex than they were 2 years ago! Infrastructure silos are driving unnecessary data copies which can be difficult to manage and inefficient. Organizations need a modern solution that can simplify their backup and recovery global. Download this white-paper to learn more about Cohesity and its advantages!
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     Cohesity
By: Spredfast     Published Date: Aug 24, 2018
Looking for a general primer or quick tactical reference on social marketing? We wrote the 2018 version of the Social Media Pocket Guide for you. In engaging, easy-to-read chapters, the Pocket Guide provides a broad overview of social media’s evolution — including current themes like pay to play, digital integrations, social care, and more. We also break down the latest tips and tactics for the four most common social objectives and explore specific use cases like product launches, events, and capitalizing on real-time trends. Do you learn by example? This guide is packed with fresh strategy inspiration from 15 different global brands and media properties. Keep The Social Media Pocket Guide on hand as your quick and definitive reference on all things social strategy.
Tags : social branding, social media branding, social media marketing courses, social media courses, social media management tools, social media monitoring, social media training, online marketing, social media manager, social media marketing companies, social media analytics, social media marketing, social media software, digital marketing, social media marketing tools, social media monitoring tools, social media agency
     Spredfast
By: Dassault Systèmes     Published Date: Jun 19, 2018
A&D manufacturers and their suppliers now depend more than ever on global supply chains. As they reach across time zones, languages and cultures, supply chains have to work around challenges that build up costs and drag down production schedules. Communication between distributed engineering and production centers can be labored and error-prone. These problems are often compounded by repetitive programming, incomplete simulations, time-intensive production methods, and concern that the shop floor may not be working with current data. Ideally, global companies should be able to design products at any location and produce them at selected sites, with all stakeholders from design to the shop floor working concurrently from a single unique global data source. Understand how manufacturing companies can deliver machined parts faster and increase revenue by reducing costs – despite operating globally across time zones and cultures.
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     Dassault Systèmes
By: ServiceNow     Published Date: Sep 18, 2018
When a global transportation logistics provider wanted to improve support for its global network of branch offices in the Americas, Europe, and Asia, it used performance analytics to monitor and analyze the organization’s support processes. Not only did performance analytics dramatically increase visibility—allowing the company to move from monthly reports to on-demand performance dashboards—it also uncovered major process bottlenecks. In one case, resolving a single bottleneck increased efficiency by 17%, making support far more responsive while saving hundreds of hours of effort. Discover how ServiceNow Performance Analytics can benefit your business by downloading this white paper.
Tags : performance, analytics, business, servicenow
     ServiceNow
By: Akamai Technologies     Published Date: Jul 02, 2018
Gartner named Akamai a Leader in their 2017 Magic Quadrant for Web Application Firewalls. A web application firewall is an essential element in your defense against application-layer attacks, which pose an ever-greater threat to productivity and security. The Akamai approach to WAF combines: An anomaly detection model A repeatable testing framework to measure effectiveness Threat intelligence to identify the latest threats A cloud platform for global scale Managed security services to help organizations better protect their websites and web applications over time
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     Akamai Technologies
By: SAS     Published Date: May 24, 2018
Compliance doesn’t have to be a scary word, even when facing the multifaceted challenges of the European Union’s General Data Protection Regulation. In fact, following through with plans for sustainable GDPR compliance can have many long-term benefits for your organization. That's because relying on data-driven decisions across the board sets you on track to gain a competitive edge. In February 2018, SAS conducted a survey with 183 global, cross-industry businesspeople involved with GDPR at their organizations. Based on the survey results, this e-book delves into the biggest challenges and opportunities organizations have faced on the road to GDPR compliance. Read on for advice from industry experts about the best path to compliance. Learn what steps your peers across a variety of industries have already taken and discover how an integrated approach from SAS can continue to guide your journey toward GDPR compliance.
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     SAS
By: Anaplan     Published Date: Aug 28, 2018
The findings of FSN’s Innovation in the Finance Function global survey prove insightful and compelling—and highlight the critical role that innovative planning technology plays in the field of finance. Organizations today are evolving their operating models in conjunction with rising globalization, the value of big data, technological advances, regulatory changes, and demographic shifts. They are also in pursuit of business growth with the same or—in some cases—fewer resources than before.
Tags : innovation, finance, function, global, study
     Anaplan
By: Anaplan     Published Date: Sep 07, 2018
The findings of FSN’s Innovation in the Finance Function global survey prove insightful and compelling—and highlight the critical role that innovative planning technology plays in the field of finance. Organizations today are evolving their operating models in conjunction with rising globalization, the value of big data, technological advances, regulatory changes, and demographic shifts. They are also in pursuit of business growth with the same or—in some cases—fewer resources than before.
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     Anaplan
By: Zilliant     Published Date: Aug 29, 2018
A recent global pricing and sales study showed that only 23% of surveyed companies have actually realized an ROI on investment in Digitalization of their business.
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     Zilliant
By: Virtela Communications, Inc.     Published Date: Nov 16, 2009
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
Tags : virtela, frost & sullivan, mpls networks, virtela's global service fabric, mpls network solution, cos, multi-protocol label switching, wide area network, cos mapping, network consolidation, network management, network performance management, network security, wide area networks
     Virtela Communications, Inc.
By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
Tags : health, global management service, cloud services, technology
     Virtela Communications, Inc.
By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
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     Rosetta Stone
By: Rosetta Stone     Published Date: Apr 03, 2018
When augmenting the benefits package for your organization, it’s natural to focus on traditional perks that employees have come to expect: PTO, health insurance, and maybe a tuition assistance credit here or there. But if you’re looking for creative and effective ways to stimulate employee engagement while also driving business results, you’ll want to consider the powerful impact of offering language-learning opportunities. Why language learning? It offers immediate and long-term benefits to both employees and employers. Research shows that organizations that offer access to language learning see an increase in employee engagement factors like loyalty, morale, and productivity, which in turn boosts business performance factors such as customer satisfaction and internal communications. Where’s the connection? And how can you reproduce these benefits within your organization? This playbook offers a deeper look at why language learning has such a positive influence on employee engagement
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     Rosetta Stone
By: Rosetta Stone     Published Date: Apr 03, 2018
With global opportunities on the rise, having a multilingual workforce has become a critical market success factor. To meet that challenge, businesses need an effective language training plan.
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     Rosetta Stone
By: Anaplan     Published Date: Sep 07, 2018
The findings of FSN’s Innovation in the Finance Function global survey prove insightful and compelling—and highlight the critical role that innovative planning technology plays in the field of finance. Organizations today are evolving their operating models in conjunction with rising globalization, the value of big data, technological advances, regulatory changes, and demographic shifts. They are also in pursuit of business growth with the same or—in some cases—fewer resources than before.
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     Anaplan
By: Rokt     Published Date: Aug 15, 2018
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Tags : marketing, consumer, rokt, global, digital, marketing
     Rokt
By: SAP     Published Date: Jun 18, 2011
To stay ahead of the competition in a global marketplace, firms are increasingly speeding up operations, in many cases adopting real-time systems and tools to allow for instant decision-making and faster business cycles. Download here to learn how.
Tags : real-time business analytics, faster decision making, business automation, business metrics, analytical data, sap, best practices, business activity monitoring, business analytics, business intelligence, business process automation, analytical applications, data integration
     SAP
By: Precision Fiber Products     Published Date: Sep 19, 2012
Global Supplier of quality fiber optic products: PM connectors, optical attenuators, adapters, ferrules, MIC patch cords & cable assemblies, polishing film, fixtures, Miller tool kits & more.
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     Precision Fiber Products
By: Global Voice & Data     Published Date: Feb 14, 2013
The Shortest Telecomm White Paper Ever Written!
Tags : business internet, internet access, isp, internet service provider, dedicated internet access, telecommunications
     Global Voice & Data
By: Zynapse     Published Date: Nov 08, 2010
A worldwide leader inSpend Management Software solutions: Zycus. Recognized as one of the Top 3 Global Market Leadersin Spend Management Domain by leading analysts and Industry observers
Tags : zynapse, erp projects, unspsc, data information, data management, governance, mdm, master data management, odm, mmdm, material, business intelligence, configuration management, database development, web service management
     Zynapse
By: Zynapse     Published Date: Feb 02, 2011
A worldwide leader in Spend Management Software solutions: Zycus. Recognized as one of the Top 3 Global Market Leaders in Spend Management Domain by leading analysts and Industry observers
Tags : zynapse, erp projects, unspsc, data information, procurement, information management, data management, governance, mdm, master data management, odm, mmdm, material, eprocurement, business intelligence, database development, data integration
     Zynapse
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