customer service

Results 176 - 200 of 1643Sort Results By: Published Date | Title | Company Name
By: Akamai Technologies     Published Date: Apr 25, 2018
Cyber attackers are targeting the application programming interfaces (APIs) used by businesses to share data with customers. Consumer mobile adoption, electronic goods and services, and high volumes of data have led businesses to use APIs for data exchange. Unfortunately, attackers can also use APIs to access or deny service to valuable data and systems. This white paper explores strategies for protecting APIs. You’ll learn about APIs, how and why these endpoints are targets for web application attacks, security models, and how Akamai can help.
Tags : api, security, interface, businesses, data, mobile, adoption
     Akamai Technologies
By: Dell-EUC (Dell/Intel Logo) Webinar     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary. Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Tags : 
     Dell-EUC (Dell/Intel Logo) Webinar
By: LogMeIn     Published Date: Apr 23, 2019
By leveraging the power of AI, companies gain the ability to consolidate and refine answers to questions in one central repository.
Tags : 
     LogMeIn
By: Dell EMC     Published Date: Feb 14, 2019
Artificial intelligence (AI) is a transformative technology that will change the way organizations interact and will add intelligence to many products and services through new insights currently hidden in vast pools of data. In 2017 alone, venture capitalists invested more than $11.7 billion in the top 100 Artificial Intelligence startups, according to CB Insights1, and the breadth of Artificial Intelligence applications continues to grow. While human-like intelligence will remain the stuff of novels and movies for the near future, most organizations can and should explore practical Artificial Intelligence projects. This technology has the potential to: • Improve productivity of internal applications • Increase revenue through enhanced customer interacton and improved customer acquisiiton • Reduce costs by optimizing operations • Enhance products and services with "smart" functionality such as vision and voice interaction and control This paper provided by Dell and Intel® gives executi
Tags : 
     Dell EMC
By: Sage EMEA     Published Date: Jan 29, 2019
SagecommissionedForresterConsultingtoconducta TotalEconomicImpact™(TEI)studytoexaminethe potentialreturnoninvestment(ROI)organizationsmay realizebydeployingits Enterprise Management solutionas part of Sage Business Cloud.Thepurpose ofthisstudyistoprovidereaders withaframework to evaluatethepotentialfinancialimpactof Enterprise Managementwithintheir organizations. Tobetter understandthebenefits,costs,andrisks associatedwithaninvestmentinEnterprise Management,Forrester conducted in-depth interviews withtwoEnterprise Managementcustomers. For a brief description of each customer, see the Analysis section. According toSage,Enterprise Managementis an integratedand globalenterprise business management solution for purchasing, manufacturing, inventory, sales, customer service,and financial management. Formoredetails ontheEnterprise Management solution,seeAppendix A. For this TEI study, Forrester has created a compositeOrganizationto illustrate the quantifiable benefits and costs of investing i
Tags : 
     Sage EMEA
By: NetApp     Published Date: Dec 05, 2016
Here are the five core principles for monetizing your storage like never before and winning more customer applications than ever for your cloud and hosted services. These are your keys to the next generation data center.
Tags : 
     NetApp
By: Larsen & Toubro Infotech(LTI)     Published Date: Jul 11, 2019
The Scandinavian commercial vehicle manufacturer wanted better uptime and reduction of vehicle on road (VOR), and also provide real-time feedback and visibility to their customers. LTI helped streamline analytics to detect exceptions and create actionable and achievable high scalability with microservices and serverless architecture. Download full case study
Tags : 
     Larsen & Toubro Infotech(LTI)
By: Oracle     Published Date: Nov 27, 2017
Customer service has an opportunity to be a much more strategic weapon for businesses that understand its power. To do this means moving away from what has traditionally been viewed as a back-end operation and cost center to what is now being viewed as a brand-focused profit center. The primary driver of this sea change is engaged and empowered consumers, who want to get the answers to their questions anytime, anywhere, on any device they choose.
Tags : communications, telecom, financial services, insurance, technology, retail, wholesale distribution, manufacturing
     Oracle
By: Red Hat     Published Date: Jan 01, 2013
Traditional security measures such as network firewalls are no longer enough to keep an enterprise secure. With Red Hat Enterprise Linux, security mechanisms are incorporated and applied at the core of every solution, and security is extended to include all the open source packages that make up Red Hat Enterprise Linux. As a result, customers experience a higher quality of service.
Tags : red hat, security systems, server operating system, next-generation datacenters, enterprise linux, security innovation, evade network defenses, dynamic datacenters
     Red Hat
By: BMC Software     Published Date: Jun 25, 2013
Large gaps and loss of productivity challenge the value, agility and cost of IT across the globe. “Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
Tags : bmc, productivity, it support, customer satisfaction, technology, it management, enterprise applications, data management
     BMC Software
By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media, knowledge management, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : best practices, customer service, oracle, crm, rightnow, knowledge management, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
The era of social networking clearly has arrived, creating significant implications for enterprises. Today, there are compelling rewards for embracing social networks—and potentially severe penalties for putting it off any longer. This white paper outlines four key ground rules for engaging with social networks in order to maximize their potential for improving customer service.
Tags : social, customer experience, oralce, social networking, customer service, knowledge management, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud.
Tags : customer service, cloud, crm, oracle, knowledge management, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
Oracle RightNow Cloud Service helps companies deliver great customer service across channels. Watch this video to learn how Telecom New Zealand is using Oracle RightNow to offer consistent information across the web, social sites, and the call center reducing cost and customer waiting time.
Tags : customer experiences, customer service, oracle, rightnow cloud, cloud, crm, knowledge management, data management
     Oracle
By: Oracle     Published Date: Aug 08, 2013
Deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media to your contact center, provide consistent and relevant answers faster - increasing customer loyalty and reducing costs.
Tags : customers, oracle, right time, channel, customer loyalty, reducing costs, knowledge management, data management
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : best practices, customer service, oracle, crm, rightnow, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
The era of social networking clearly has arrived, creating significant implications for enterprises. Today, there are compelling rewards for embracing social networks—and potentially severe penalties for putting it off any longer. This white paper outlines four key ground rules for engaging with social networks in order to maximize their potential for improving customer service.
Tags : social, customer experience, oralce, social networking, customer service, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Oracle RightNow Cloud Service helps companies deliver great customer service across channels. Watch this video to learn how Telecom New Zealand is using Oracle RightNow to offer consistent information across the web, social sites, and the call center reducing cost and customer waiting time.
Tags : customer experiences, customer service, oracle, rightnow cloud, cloud, crm, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media to your contact center, provide consistent and relevant answers faster - increasing customer loyalty and reducing costs.
Tags : customers, oracle, right time, channel, customer loyalty, reducing costs, enterprise applications
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
Tags : customer experiences, customer service, oracle, rightnow cloud, cloud, crm, enterprise applications
     Oracle
By: Panasonic     Published Date: Aug 04, 2016
Field service organizations are leveraging mobile technology to enhance their service capabilities and provide more value for their customers. Mobility is the new normal for enterprise, line-of-business applications like field service. If your organization still relies on manual data entry or paper-based processes, or if your mobile technology is aging and out of date, you have put your own business at a competitive disadvantage.
Tags : mobility, mobile computing, enterprise, technology, efficiency, best practices, business analytics
     Panasonic
By: Akamai Technologies     Published Date: Apr 25, 2018
Cyber attackers are targeting the application programming interfaces (APIs) used by businesses to share data with customers. Consumer mobile adoption, electronic goods and services, and high volumes of data have led businesses to use APIs for data exchange. Unfortunately, attackers can also use APIs to access or deny service to valuable data and systems. This white paper explores strategies for protecting APIs. You’ll learn about APIs, how and why these endpoints are targets for web application attacks, security models, and how Akamai can help.
Tags : api, security, interface, businesses, data, mobile, adoption
     Akamai Technologies
By: Pega     Published Date: May 24, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
Tags : 
     Pega
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search White Papers      

Add White Papers

Get your company's white papers in the hands of targeted business professionals.