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By: LogMeIn     Published Date: Mar 19, 2015
Companies have long emphasized touchpoints - the many critical moments when customers interact with the organization and its offerings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that customers are happier with the company than they actually are. It also diverts attention from the bigger - and more important - picture: the customer's end-to-end journey. Download this white paper to learn more about customer experience.
Tags : customer experience, customer satisfaction, purchasing, customer journey
     LogMeIn
By: LogMeIn     Published Date: Mar 19, 2015
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support organizations are adding new services, taking on new roles and responsibilities, engaging in different ways with their customers, and consolidating many operational functions to create a scalable delivery model that is focused on customer success and outcomes within a cost structure that meets the company’s revenue, cost, and margin goals. This report will explore some of these issues, and how support organizations can make the shift needed to meet their customers' needs.
Tags : delivery models, customer support, support services, service offerings
     LogMeIn
By: InsideView     Published Date: Aug 17, 2015
Creating alignment between sales and marketing can be a challenge—competing priorities, differing success measures, and even separate terminology. We had the pleasure of hosting Forrester’s Laura Ramos, Vice President and Principal Analyst Serving B2B Marketing Professionals. Laura charted the path to successful sales and marketing alignment and share critical steps to strengthen the partnership and increase revenue success. You will learn how sales and marketing can: · Make revenue generation more efficient and predictable. · Move from a relationship of open hostility to one of smooth collaboration—ultimately becoming high-performance partners. · Work together to create lifelong customer engagement—the lifeblood of every successful company.
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     InsideView
By: VMware AirWatch     Published Date: Jul 19, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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     VMware AirWatch
By: VMware AirWatch     Published Date: Jul 21, 2017
ANZ Bank chose VMware AirWatch® to securely manage the bank’s fleet of more than 18,000 mobile devices that are used in 34 countries. ANZ Bank uses AirWatch to manage bankers’ company-issued mobile devices, and to manage digital tools such as Apple® iPad® kiosks in bank branches. Learn more about VMware AirWatch solutions built specifically for the finance industry.
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     VMware AirWatch
By: SAP     Published Date: May 03, 2016
Find out how the SAP SuccessFactors Workforce Analytics solution can benefit your company, from lowering costs to reducing employee turnover rates.
Tags : sap, workforce, analytics, cloud, successfactors, enterprise applications, data management
     SAP
By: DocuSign     Published Date: Mar 23, 2016
Too often, finalizing a sale can turn into a time-consuming nightmare full of tedious paperwork. After the verbal yes, sales reps and operations folks spend several days formalizing and completing the order. It makes for a bad experience on both the customer and company sides. Download this eBook to learn how you can improve your sales operations and finally get some sleep.
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     DocuSign
By: Hewlett Packard Enterprise     Published Date: Mar 31, 2016
Cyberattacks are now a fact of life. Yet detection still lags. In 2015, the median amount of time attackers spent inside organizations before detection was 146 days. Why are we so vulnerable? MIT Technology Review asks Andrzej Kawalec, chief technology officer for HPE Security Services and Marshall Heilman, vice-president and executive director at Mandiant, a FireEye company, what we can do to make our systems more secure.
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     Hewlett Packard  Enterprise
By: Company Name     Published Date: May 04, 2016
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Tags : cloud, cloud security, it security, firewall, networking, data security, data management, security management
     Company Name
By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
In an innovation-powered economy, ideas need to travel at the speed of thought. Yet even as our ability to communicate across companies and time zones grows rapidly, people remain frustrated by downtime and unanticipated delays across the increasingly complex grid of cloud-based infrastructure, data networks, storage systems, and servers that power our work.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
"This research by Nimble Storage, a Hewlett Packard Enterprise Company, outlines the top five causes of application delays. The report analyzes more than 12,000 anonymized cases of downtime and slow performance. Read this report and find out: -Top 5 causes of downtime and poor performance across the infrastructure stack -How machine learning and predictive analytics can prevent issues -Steps you can take to boost performance and availability
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     Hewlett Packard Enterprise
By: Rosetta Stone     Published Date: Jan 23, 2018
Language training is a crowd favorite in any global company's training mix. But how valuable is it to the business? The 2016 Rosetta Stone Business Impact Survey answered this and other key questions by surveying thousands of users of its business products. This e-book shares the key results to help human resource, learning and development, and business line leaders better understand how language impacts business.
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     Rosetta Stone
By: Rosetta Stone     Published Date: Jan 23, 2018
Does your company foster a strong team dynamic? More than ever, effective businesses rely on employees to work internally across departments, and externally with increasingly global networks of clients. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.Results showed investing in employee language proficiency delivers five key benefits: Strengthens business operations Stimulates employee engagement Increases productivity Drives company loyalty Attracts globally-aware Millennials
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     Rosetta Stone
By: Rosetta Stone     Published Date: Jul 27, 2018
Language training is a crowd favorite in any global company's training mix. But how valuable is it to the business? How does an organization convert the time spent conversing with virtual tutors or playing listening games into actual business value? The Rosetta Stone Business Impact Survey answered these and other questions by surveying thousands of users of its business products. This e-book shares the key results to help human resource, learning and development, and business line leaders better understand how language impacts business.
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     Rosetta Stone
By: Jamf     Published Date: Mar 29, 2018
If you’re anything like your peers, you are evaluating your education technology on an annual basis to determine if it’s time for a refresh. While most schools conduct their device refreshes during the summer because teachers, staff and students are not present, this timing can prove costly as the market is flooded with devices from schools doing the same thing. To help school districts re-think their technology spending to focus more on total cost of ownership and residual value, as opposed to upfront cost, we’ve partnered with Diamond Assets — a technology buyback company — to explain: • The true value and cost of iPad and Chromebook in education • When schools receive the most trade-in value for their technology • How to prepare for and execute technology refreshes
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     Jamf
By: AON     Published Date: Dec 07, 2017
With all the complexities of the U.S. health care system, people consuming health care services continue to find it challenging to navigate. That’s why, for the fifth year, Aon Hewitt is pleased to partner with the National Business Group on Health (The Business Group) and The Futures Company to conduct the Consumer Health Mindset Study. The study explores the health attitudes, motivators, and preferences of consumers across the U.S.— particularly employees and their dependents as they interact with their employer-sponsored health plans, wellness programs, and the broader health landscape. Along with our findings about the consumer health mindset, we recommend practical actions you can take to meet consumers where they are and guide them in navigating health care more effectively.
Tags : health care services, aon hewitt, consumer health mindset, health attitudes, national business group, the futures company
     AON
By: Collective Health     Published Date: Aug 24, 2016
o This guide gives you the practical, actionable steps your team needs to simplify and improve your company's health plan designs so they make sense for your business and your people. It walks through: ? How plan designs get lost in translation ? Plan design: myths vs. reality ? Strategic questions for your team ? Tips to improve and simplify your plan designs
Tags : best practices, business management, health plan
     Collective Health
By: Juniper Networks     Published Date: Mar 27, 2018
These guidelines explain how participating companies may use Forrester Wave™ research in their sales, marketing, and/or promotional materials. Please note that, in accordance with Forrester’s Citation Policy, a company must either be a current Forrester subscriber or have purchased reprint rights to the evaluation in order to cite from the evaluation or use the Forrester Wave findings in any of its material.
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     Juniper Networks
By: Carbonite     Published Date: Jul 18, 2018
With more and more employees spread around the globe, IT teams face a conundrum: how to secure an increasing amount of data traveling outside the network while preserving workforce productivity in an increasingly interconnected and global market. It’s up to IT decision-makers to protect and secure company data in a way that promotes user access without imposing overly restrictive or cumbersome device policies. When it comes to protecting data on laptops and mobile devices, several key factors are essential for today’s businesses:
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     Carbonite
By: HotSchedules     Published Date: Jul 28, 2017
What is employee engagement? It’s not just a buzzword. It’s also not the same as employee happiness or satisfaction. True employee engagement is an employee’s emotional commitment to the company and its goals.
Tags : employee engagement, efficiency, company commitment, company growth, human resources
     HotSchedules
By: Fitbit     Published Date: Jan 23, 2018
Springbuk recently announced its America’s 100 Healthies Employers for 2017. This annual list celebrates the healthies in population health, taking into account organizational vision, success metrics, the impact on company culture, development of internal expertise and use of technology.
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     Fitbit
By: Fitbit     Published Date: Jan 23, 2018
How can a corporate wellness program get your employees motivated? Motivation is essential to maintaining positive behavior changes, especially when it comes to achieving health goals. But how do employees get motivated, and most importantly, stay motivate? Simply put—it depends on the person and why they want to get healthy. Download our white paper, “The truth about motivation and what makes healthy habits stick” to learn: • The ins and outs of motivation • The importance of motivational interviewing • What motivation means for wellness incentives You’ll also get your hands on motivational messaging tips to apply to the various fitness levels at your company. Get your team on a path to wellness today. Download the motivation whitepaper now!
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     Fitbit
By: FICO     Published Date: May 11, 2017
A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.
Tags : customer experience, credit, credit policies, customer interaction service, customer relationship management, customer satisfaction, customer service, risk management
     FICO
By: Adobe     Published Date: Mar 26, 2018
Welcome to the 2017 Digital Marketing Study. Between March and April 2017, we reached out to 1,165 digital marketers in enterprise companies in the United States, Canada, the United Kingdom, France, and Germany, with an average company size of more than 7,000 employees. We’ve also gathered information and insights from leaders in several industries regarding their specific challenges, priorities, and tactics. In this report, we use this data to help companies at all levels of maturity successfully transform into an experience business. We hope you find it valuable.
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     Adobe
By: Adobe     Published Date: Mar 26, 2018
At 12:33 EDT on May 3, 1978, Gary Thuerk sent an email that later earned him the title “Father of Spam” (although understandably, he prefers to be called the “Father of E-marketing”). Thuerk, then a marketing manager for computer company Digital Equipment Corporation, sent a mass email inviting recipients to one of two West Coast product demos for a new line of computers.1
Tags : 
     Adobe
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