auto escalation

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By: IBM US Smarter Buildings     Published Date: Dec 20, 2011
Read how IBM Maximo provides a single work and asset management platform that enables operations to quickly see recurring issues, automate escalation and communication, and maintain comprehensive asset histories for governance requirements.
Tags : ibm, calgary catholic school, asset management, operations, assets
     IBM US Smarter Buildings
By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
Tags : help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation, organizational data, customize reports, cuztomize dashboards, data fields, scriptlogic, quest software, itil, service levels, proactive event management, data management, infrastructure, internetworking hardware
     Dell Software
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