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By: Infor     Published Date: Jan 03, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
Tags : infor, cds global, interaction advisor, real-time customer profile, analytics and business rules, crm solution, customer relationship management, business analytics, call center management, call center software, customer interaction service, customer satisfaction, customer service
     Infor
By: Infor     Published Date: Jan 06, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
Tags : infor, cds global, interaction advisor, real-time customer profile, analytics and business rules, crm solution, customer relationship management
     Infor
By: Adobe     Published Date: Nov 07, 2013
A key finding of this research is that most companies have a great opportunity to improve their business performance by taking a more integrated approach to managing their digital media mix.
Tags : adobe, econsultancy, media optimisation report, effective optimisation, media mix, tactical objectives, complex media landscape, consumer buying patterns, digital media, optimisation of media activity, online display, paid research, campaign performance, business imperatives, disparate ownership, outsourced to agency, best practices, business metrics
     Adobe
By: Adobe     Published Date: Nov 07, 2013
Think targeting ticks customers off? Actually, it’s quite the opposite. Studies show that 41% of consumers would consider ending a brand relationship because of irrelevant messaging.1 That’s why targeted and personalized content is more important now than ever before.
Tags : adobe, testing and targeting, targeted content, personalized content, target segments, targeting tips, important target facts, targeted campaigns, noticeable page elements, segment preferences, alternate content, control content, testing organizations, optimal end conversion, dynamic banners, quick attraction, device usage, test designs, define segments, best practices
     Adobe
By: QlikView     Published Date: Jun 12, 2013
Today’s healthcare landscape is characterized by unrelenting change and constantly increasing complexity. It can be said that the reforms of the Accountable Care Act (ACA) of 2010 exacerbate this situation while at the same time attempting to ameliorate problems over the long term. Whatever the case, healthcare providers have their work cut out for them – and no other part of the organization will play a more critical role than healthcare operations.
Tags : patient, satisfaction, healthcare, operations, improve, aca
     QlikView
By: MicroStrategy     Published Date: Sep 09, 2014
Improve revenue, loyalty, and productivity while controlling costs. It’s a given: Most shoppers are now armed with a mobile device when they enter a retail store. They are highly informed and expect retail employees they interact with to be at least, if not more knowledgeable about a store’s products, promotions, and services. This white paper outlines the 5 key benefits of a winning mobile app strategy, including new ways retailers can effectively leverage mobile technology as a competitive advantage. With the average shopper looking at their phone more than 150 times a day, learn how leading retailers leverage mobile technology to: Enhance customer experience Drive sales Boost customer loyalty Achieve operational efficiencies Download this white paper to find out how retailers with a powerful, effective mobile app program in place can win the battle for shoppers’ eyes and ears — and wallets.
Tags : mobile apps, customer experience, customer loyalty, operational efficiencies, mobile technology, sales lift, customer loyalty, best practices, mobile workers, smart phones, wireless phones, customer interaction service, customer relationship management, customer satisfaction, customer experience management
     MicroStrategy
By: ADP     Published Date: Jun 09, 2017
The first step begins with envisioning your perfect employee. By the end of Part One you’ll know what role they’ll play in your business, as well as the skills and attributes that qualify them for the job.
Tags : hiring, guide, steps, employee, adp
     ADP
By: Pega     Published Date: Apr 04, 2016
Millennials are different than any other generation before them. They are making major decisions later in life—from choosing a career, getting married, buying a home and yes, investing in life insurance. And while they are more tech savvy than their predecessors and want to make purchasing from any device of their choosing, they still value face-to-face interaction, contrary to popular belief. Insurance and financial companies need to understand the unique dynamics of the millennial generation in order to better service and exceed expectations of this growing consumer base. They need to meet their tech-savvy expectations, while also understanding Millennials still value one-to-one attention. In fact, 48% of Millennials said they would be more likely to make a speedy financial or insurance-related decision if a person who they trusted took the time to explain the benefits and risks. Download this whitepaper and learn how to better tap into the growing millennial market.
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     Pega
By: VMware     Published Date: Oct 05, 2015
Security breaches targeting government and military data centers are increasing. Attackers have learned to defeat current means of physical network security, which emphasize perimeter defense. Today, organizations must protect the workloads inside the data center, utilizing a concept called micro-segmentation to build a “Zero Trust” network. But that has been unrealistic, requiring too great an investment in hardware, time, and manpower — until now, that is. Download this use case from VMware and Carahsoft® now to learn why.
Tags : vmware, cybersecurity, vmware nsx, security breach solutions, microsegmentation, zero trust, zero trust network, carahsoft, security
     VMware
By: Silver Peak     Published Date: Sep 26, 2016
As enterprise IT considers ways to improve WAN functionality and service levels while lowering costs, the interest in SD-WANs has dramatically increased. But not all SD-WANs are created equal. As new applications emerge, whether hosted on premise or in the cloud, demands on WAN throughput, efficiency, and reliability increase. Performance-driven SD-WANs significantly improve application performance and Quality of Service (QoS) making it even easier for enterprises to justify adopting SD-WAN solutions.
Tags : sd-wan, networking, it management, network architecture, silver peak
     Silver Peak
By: Silver Peak     Published Date: Feb 06, 2017
As enterprise IT considers ways to improve WAN functionality and service levels while lowering costs, the interest in SD-WANs has dramatically increased. But not all SD-WANs are created equal. As new applications emerge, whether hosted on premise or in the cloud, demands on WAN throughput, efficiency, and reliability increase. Performance-driven SD-WANs significantly improve application performance and Quality of Service (QoS) making it even easier for enterprises to justify adopting SD-WAN solutions.
Tags : sd-wan, networking, it management, network architecture, silver peak
     Silver Peak
By: Akamai Technologies     Published Date: Mar 19, 2019
Whether you're focused on public-facing websites or your company's assets and users, as someone who cares about digital security, your life is dominated by these trends that characterize the state of all things security in 2019: Attacks are growing, evolving, and becoming more sophisticated. And the types of attacks we see are proliferating. How do you protect your crown jewels when the castle has no walls? The answer is at the edge. When you deploy security at the edge, you are protecting your changing assets closer to the attack itself and moving digital experiences closer to users. In essence, you're deploying a single pane of glass, an extension of your infrastructure, that sits between you - your users, your digital experiences - and the always-changing nature of today's digital environment.
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     Akamai Technologies
By: Akamai Technologies     Published Date: Mar 19, 2019
Digital security has never taken on greater urgency. Today we live in a fundamentally connected ecosystem where we increasingly work, play, and indeed live most of our lives online. Whether we are enterprise users or endpoint consumers, our digital experiences are increasingly delivered to us on our connected devices - wherever we are, whenever we want them. For InfoSec professionals, this interconnected ecosystem is wreaking havoc with the idea of "the perimeter." In fact, the perimeter as we know it no longer exits. The attack surface is always shifting and continues to disperse across a wider area. At the same time, attacks continue to grow in size and volume, and are increasingly targeted. No longer can you secure the perimeter and trust that nothing will get in or out. What you need to deploy and manage is being redefined right before your eyes, with or without you. You need to take security to the edge.
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     Akamai Technologies
By: Akamai Technologies     Published Date: Mar 19, 2019
If you have a website, you most likely have an infestation of bots. While some bots are beneficial, bots can make up a significant portion of your daily website traffic. Malicious bots bombard websites with direct and specific attack goals, such as stealing customer information, scraping content, and even initiating DDoS attacks. Our latest eBook explores the differences between good bots and bad bots, and explains the best way to manage harmful bots.
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     Akamai Technologies
By: Dun & Bradstreet     Published Date: Mar 03, 2017
A tool for finance leaders to unify disparate customer data with financial and strategic ROI If you’ve found yourself sweating in a smoky billiard room, wondering what role customer data should play in finance—as well as in your company’s long-term strategy—this eBook will help you hone your pool shark skills. Inside, you’ll find insights about…. • How to identify patterns in your customer portfolio, and why it matters. • Avoiding four critical data billiard blunders. • Key questions to ask while you’re segmenting your data. • How to tell if your portfolio segmentation strategy is working with the right reporting. This eBook will help you navigate the crowded billiard room of customer data and how you can use it to drive cross-functional value for your team.
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     Dun & Bradstreet
By: Global Payments     Published Date: May 02, 2019
Doing business across borders presents a whole host of unfamiliar challenges to today’s merchant. As technological advancement and increasing globalization unlock international markets, it’s tempting to imagine that a business model successful in one region can simply be transplanted into another. Not so. The logistics of domestic and international transactions have changed, and so too have customer expectations and preferences. Customer and merchants pain points have transformed and multiplied. In this report, we explore some of the core challenges businesses today face in their quest to succeed in global commerce. We offer an overview of how unified commerce can both resolve these issues and offer new advantages and standards of best practice, enabling your business to meet the demands of tomorrow’s customer, no matter their location, preferred payment method, and mode of contact.
Tags : unified commerce, global commerce, payment convenience, payment speed, global payments technology, retail, wechat pay, alipay, chinese wallets, mobile payments, international payment solutions, international payment systems, payments, online payments, omnichannel commerce
     Global Payments
By: CompHealth     Published Date: Oct 10, 2013
Employee engagement is a very broad area. In this white paper, we focus on ways engagement can affect your performance, the performance of your team and the way you feel about your job.
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     CompHealth
By: Akamai Technologies     Published Date: Nov 30, 2016
The latest analysis of cloud security DDoS and web application attacks observe across the Akamai Intelligent Platform for Q32016. Highlights include analysis of the latest wave of mega attacks, a look at NTP trends and shrinking of NTP reflection capabilities, and a look at how bot activity can create DDoS-like conditions.
Tags : akamai, ddos, web application attacks, ntp, akamai intelligent platform, security, enterprise applications
     Akamai Technologies
By: Oracle     Published Date: Feb 15, 2018
The rapid pace of change in attitudes to IaaS underlines how quickly it has become a key part of enterprise IT. Even in the past three months, adoption levels and positive attitudes toward IaaS have grown. IaaS was originally seen as a way to reduce overall spend and shift budgets from capital expenditure to operating expenditure, and there is no doubt that it has done both. But it is striking how businesses have grown to appreciate the wider benefits of IaaS from greater productivity to freeing staff from routine maintenance in order to work on more value-adding projects.
Tags : iaas, enterprise, projects, budget, businesses
     Oracle
By: Oracle     Published Date: Feb 15, 2018
Les avancées du numérique révolutionnent la manière dont nous travaillons, en apportant des innovations de façon permanente dans notre quotidien de travail. Ces technologies très prisées ont renforcé les attentes, obligeant les organisations à développer l'agilité métier à des niveaux sans précédent. Même si les opportunités annoncées sont prometteuses, nous sommes confrontés à de nouveaux freins qui peuvent faire obstacle à la réussite, comme la nécessité d'innover rapidement, de minimiser les coûts et de répondre rapidement aux pressions exercées par la concurrence.
Tags : guide, pour, approche, integree, enjeux, oracle
     Oracle
By: Oracle     Published Date: Feb 15, 2018
L’infrastructure Cloud, vous avez dû vous y mettre au début en prenant beaucoup de précaution… Vous avez probablement limité votre périmètre à un provisionnement rapide ou à une diminution des coûts matériels ou opérationnels. Mais comment résister aux avantages de cette technologie ? Le cloud continue d’évoluer et de gagner en crédibilité dans tous les secteurs d’activité. Aujourd’hui, nous attendons de tous les systèmes d’entreprise qu’ils intègrent les avantages du cloud.
Tags : iaas, previsions, cloud, l'infrastructure, oracle
     Oracle
By: Oracle     Published Date: Feb 15, 2018
I progressi nel campo digitale rivoluzionano in profondità il nostro modo di lavorare, introducendo innovazioni nei nostri uffici praticamente ogni giorno. Queste tecnologie hanno alzato il livello delle aspettative, costringendo le aziende a operare con un'agilità senza precedenti. Questi cambiamenti sono grandi opportunità, ma purtroppo ci imbattiamo anche in nuovi ostacoli che possono intralciare la nostra marcia verso il successo, come la necessità di innovare rapidamente, di minimizzare i costi e di reagire prontamente alle pressioni della concorrenza.
Tags : guida, approccio, integrato, odierne, informatica, oracle
     Oracle
By: Oracle     Published Date: Feb 15, 2018
La nostra indagine indica nel complesso che la storia di IaaS sta diventando interessante e ha un ruolo preciso in uno scenario IT in evoluzione. Ci sono ancora dubbi e preconcetti, che vanno tuttavia scemando con la graduale adozione da parte delle aziende e il manifestarsi dei primi vantaggi. Nel complesso, la tecnologia IaaS è molto più facile da integrare di quanto non si creda: infatti quasi due terzi (64%) degli utenti di lungo corso indica che la migrazione è stata più semplice del previsto. È facile prevedere che il quadro sarà sempre più positivo con l’aumentare delle aziende che adottano le nuove soluzioni IaaS avanzate ora disponibili sul mercato.
Tags : iaas, imparare, service, infrastructure, oracle
     Oracle
By: Oracle     Published Date: Feb 28, 2018
Le divisioni IT hanno utilizzato IaaS per liberare il personale da compiti ripetitivi quali la manutenzione dell’hardware e l’aggiornamento del software. Ma non sempre sono stati sfruttati i possibili vantaggi correlati al processo di adozione. Quasi un quarto delle aziende (il 22%) sostiene che se dovesse ripetere l’implementazione di IaaS, utilizzerebbe strumenti per la migrazione automatica. Oracle Ravello, ad esempio, permette alle aziende di trasferire automaticamente i carichi di lavoro dai data center esistenti alle piattaforme cloud senza costose o rischiose modifiche.
Tags : sfruttare, vantaggio, competitivo, sviluppare, innovazione
     Oracle
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