advanced case management podcast

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By: IBM     Published Date: Dec 07, 2010
Energy and utility companies need to manage incidents such as customer complaints or disputes to improve customer service while protecting the business should escalations occur. Advanced case management (ACM) provides enhanced service and risk management throughout the lifecycle of a case.
Tags : ibm, advanced case management podcast, acm, energy and utilities industries, customer service, risk management, business intelligence, content and process management, analytics, business rules, collaboration, utility computing, business process management, customer interaction service, customer relationship management, customer satisfaction, content management system
     IBM
By: IBM     Published Date: Dec 07, 2010
In today's business environment, having a full audit trail of decision making history is critical. Download this recorded discussion to discover Case Management and listen how organizations are able to optimize outcomes based on advanced intelligence capabilities.
Tags : ibm, advanced case management podcast, acm, audit trail, business intelligence, content management, auditing, business analytics, collaboration, content management system
     IBM
By: IBM     Published Date: Dec 07, 2010
Download this free podcast to learn why Insurers are utilizing Advanced Case Management to improve profitability and increase marketshare in a highly competitive industry.
Tags : ibm, advanced case management podcast, acm, insurance, business intelligence, content management, collaboration, business analytics, content management system
     IBM
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