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Analytics and Automation for Telecom Collections Agency Management


Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact for good or ill on your success. What they do with the accounts you assign to them affects three of your most important assets: accounts receivable, future revenue streams and enterprise reputation (both regulatory and social).

Now you can use analytics, automation and precise mathematical optimization to turn agency management into an engine of efficiency delivering predictably better results. Drive collected amounts and customer retention rates up; collections cost and reputational/ regulatory risk down.

Download this paper now to find out more.

Tags : customer experience, analytics, risk management, customer interaction service, customer relationship management, customer satisfaction, customer service
Published:  May 11, 2017
Length:  3
Type:  White Paper