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Transforming customer service with business analytics

By: IBM
IBM

Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

Tags : analytics, customer service, business analytics, customer relationship management, business intelligence, social media, customer retention, customer loyalty, customer lifetime value, call center management, call center software, customer satisfaction, enterprise software, sales & marketing software
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Published:  Oct 31, 2013
Length:  8
Type:  White Paper